2027 Summer Intern

About the Role

This is an ONSITE internship located in Bloomington, MN, requiring daily commutable distance. The intern will assist with helpdesk support requests for employees across the business and gain knowledge of general business principles, corporate organizational structure, and government process improvement. The program runs from June 1st to August 13th, 2027, requiring a commitment of 40 full-time hours per week during usual business hours (8 AM - 6 PM ET).

Key Responsibilities

• Promote a high level of customer satisfaction through proper telephone, email, and chat techniques, and respond with the appropriate amount of urgency to users.
• Provide support for Windows OS and troubleshoot issues, including running in-depth diagnostics.
• Perform PC builds using image deployment software for imaging tasks.
• Document, track, and monitor problems within the ticketing system to ensure timely resolution.
• Identify, research, and resolve technical problems.
• Provide hardware support for PCs and laptops, including installing replacement hardware or upgrading hardware.
• Install, configure, maintain, and support computers, printers, fax machines, scanners, other peripherals, and related hardware, as well as remote access devices.
• Assist in maintaining software and workstation image management, including the use of image deployment software for PC build requests.

Requirements & Tech Stack

• Windows OS
• Image deployment software
• Ticketing system
• PCs and laptops
• Computers, printers, fax machines, scanners, other peripherals

Qualifications

• High school diploma or GED required.
• 0-2 years of relevant professional experience, or an equivalent combination of education and experience.
• Currently enrolled at a 4-year college or university.
• Currently pursuing a major in Information Technology or a similar field.
• Must be able to work ONSITE in Bloomington, MN.