Order Management Intern (Retail)

About the Role

Rent An Attire is a designer occasionwear rental platform offering premium outfits for weddings, pre-wedding celebrations, and special occasions. We make designer fashion more accessible through rental while ensuring a seamless experience for our customers. We’re looking for a detail-oriented and organized individual to join our team as an Order Management Intern. The role involves coordinating with vendors, managing outfit readiness, handling online and offline order fulfilment, and supporting the day-to-day operations of our store.

Key Responsibilities

• Order Management & Tracking: Track customer bookings and orders from confirmation to fulfilment, ensuring every order is processed and completed on time.
• Vendor Coordination: Coordinate with tailors, alteration vendors, dry cleaners, and other service providers to ensure outfits are prepared, finished, and ready as per scheduled timelines.
• Online Order Fulfilment: Manage the processing, packing, dispatch, and delivery of online orders, coordinating with courier partners and tracking shipments.
• Offline Store Order Management: Ensure outfits booked for store pickups, trials, and returns are prepared and available as per the schedule.
• Delivery & Logistics Coordination: Arrange and monitor outfit pickups, deliveries, and returns while ensuring timely movement of inventory between the store, vendors, and customers.
• Outfit Readiness & Quality Checks: Inspect outfits for cleanliness, finishing, fitting, and overall condition before dispatch or customer pickup.
• Daily Store Operations: Assist with everyday store management, maintain operational checklists, coordinate pending tasks, and ensure smooth day-to-day functioning.
• Inventory & Record Management: Maintain accurate records of outfit movement, order status, vendor updates, dispatches, returns, and delivery schedules.
• Issue Resolution & Follow-ups: Follow up with vendors, delivery partners, and internal teams to resolve delays, manage urgent requirements, and ensure orders are completed within deadlines.
• Process Coordination: Help streamline daily workflows, maintain trackers and reports, and ensure all order-related information is updated accurately.

Requirements

• Freshers with good organizational and coordination skills are welcome to apply.
• Strong communication and interpersonal skills to coordinate with vendors, delivery partners, and internal teams.
• Basic knowledge of stitching and garment alterations.
• Good attention to detail and the ability to manage multiple orders and deadlines simultaneously.
• Basic knowledge of MS Excel or Google Sheets for maintaining trackers and records.
• Ability to work in a fast-paced retail environment and handle time-sensitive tasks.
• Willingness to take ownership of assigned responsibilities and follow up until tasks are completed.