Registered Client Service Associate

About the Role

Registered Client Service Associates (CSAs) modernize the client experience through an elevated standard of care, assisting with business development and growth by utilizing the firm's capabilities. This role requires an understanding of firm policies, procedures, and capabilities to deliver the full firm to clients.

Key Responsibilities

• Client Support
• Cultivate and enhance new and existing client relationships through active communication, processing client requests, resolving inquiries, providing guidance, and ensuring key information and documentation remain current.
• Identify and assist with Firm services and solutions supporting clients’ needs, including banking products and services and secure, digital offerings like Morgan Stanley Online and Morgan Stanley Mobile.
• Confirm authorization and authenticate clients when processing requests.
• Onboard and maintain client accounts, including collecting client information and required documentation, capturing and assessing risk, processing money movement transactions, and handling estate needs.
• Input orders at the direction of clients and/or Financial Advisor(s).
• Discuss reinvestment options and corporate actions with clients at the direction of Financial Advisors.
• Prepare financial plans, client reports, and other materials for client meetings.
• Review and take appropriate action on client account alerts.
• Other
• Partner with Financial Advisor(s) in developing a business plan and delivering against a client service model.
• Support the team’s marketing strategy by maintaining marketing materials, including digital and social media platforms, and planning client events and seminars.
• Actively engage in available training and education programs, including firm strategic priorities, professional development, and staying current on policies, procedures, and new platforms. Attend scheduled targeted/monthly field service professional and/or training calls.
• Perform administrative duties supporting Financial Advisors in daily business practices, including telephone coverage, business travel arrangements, coordination of client meetings, preparation of travel & expense reports, and file & calendar maintenance.
• Proactively participate in firm initiatives directed by local management.
• Regularly seek opportunities to use firm resources for peer sharing and collaborating with Financial Advisors.

Requirements & Tech Stack

• Education and/or Experience
• High School Diploma/Equivalency
• College degree preferred
• Two or more years of industry experience preferred
• Licenses
• Active Series 7 (GS), and Series 66 (AG/RA) or Series 63 (AG) and Series 65 (RA)
• Knowledge/Skills
• Strong industry, product, and branch procedures knowledge.
• Exceptional writing, interpersonal, and client service skills.
• Detail-oriented with superior organizational skills and ability to prioritize tasks.
• Strong computer skills and knowledge of Microsoft Office products.
• Team player with the ability to collaborate with others.
• Ability to work in a fast-paced, evolving environment.
• Goal-oriented, self-motivated, and results-driven.
• Knowledge of financial services products, including but not limited to equities, bonds, options, mutual funds, annuities, insurance, and managed accounts.