ICM Training Analyst

About the Role

As an ICM Training Analyst, you will support the Global Training & Awareness Lead in delivering crisis preparedness through the Global Training & Awareness and Scenario-Based Exercise Program within Integrated Crisis Management (ICM). You will bring a communications-led and people-focused approach to crisis preparedness, creating engaging content, listening to stakeholders, facilitating conversations, and helping senior leaders prepare to respond effectively to incidents. Working alongside ICM leads and subject-matter experts, you will turn emerging cyber, AI, geopolitical, and operational risks into clear narratives, leadership briefings, and scenario-based exercises. This is not a technical trainer role. Your focus will be on storytelling, facilitation, stakeholder engagement, and dependable program coordination, making complex crisis scenarios accessible, relevant, and engaging for leadership audiences.

Key Responsibilities

• Develop compelling crisis exercise content under the direction of the Program Lead, working with subject-matter experts across cyber, AI, geopolitical, operational, and other emerging risk areas.
• Support AI-specific crisis scenarios, including model misuse, AI-enabled cyberattacks, and AI system failures, with an emphasis on leadership decisions, clear communication, and facilitated discussion rather than technical instruction.
• Create engaging scenario narratives, exercise injects, facilitation guides, pre-reads, presentation decks, polling content, and other audience-focused materials.
• Support the preparation and delivery of executive tabletop exercises and briefings, confidently presenting content, engaging participants, facilitating discussion, and capturing outcomes and actions.
• Build effective relationships with ICM leads and cross-functional partners, actively listening to stakeholder needs and adapting content and delivery for different audiences.
• Maintain exercise trackers, evidence folders, templates, and program artefacts to agreed standards, identifying gaps, dependencies, and delivery risks early.
• Support program tracking, governance, delivery-readiness checks, and validation of IRT orientation data with ICM leads.
• Maintain program web pages and intranet content, ensuring information remains current, accurate, and consistent.
• Administer ServiceNow records and attachments while maintaining data quality and integrity across program systems.
• Support the production of the Monthly Training & Awareness Leadership Update and help maintain a dependable program delivery cadence.

Requirements & Tech Stack

• Experience in communications, crisis communications, marketing, creative content, stakeholder engagement, or another audience-facing discipline.
• Strong interpersonal and communication skills, with the confidence and presence to engage senior leadership and executive audiences.
• Experience creating clear, engaging content and presentations that make complex subjects accessible to different audiences.
• Experience presenting to stakeholders, facilitating discussions, or supporting the front-of-house delivery of events, workshops, exercises, or briefings.
• Strong active-listening and facilitation skills, including the ability to ask thoughtful questions, draw out different perspectives, and keep discussions focused and constructive.
• Strong organizational skills and attention to detail, with the ability to maintain accurate records, coordinate a standing program cadence, manage competing priorities, and meet deadlines.
• A proactive approach to identifying issues and risks early and presenting practical options for resolution.
• A bachelor’s degree or equivalent practical experience, including experience in communications, marketing, or another creative or people-facing discipline.
• A strong sense of ownership, a desire to create meaningful outcomes, and a commitment to delivering high-quality work.
• Curiosity about crisis preparedness and emerging risks, including artificial intelligence, cyber threats, geopolitical risks, and operational disruption.
• Experience in crisis preparedness, business resilience, crisis management, or scenario/exercise support.
• Creative storytelling skills and the ability to translate emerging or complex risks into credible, engaging leadership scenarios.
• Experience using PowerPoint or other content-creation software to develop professional presentations and exercise materials.
• Confidence using Microsoft 365, Teams, and Excel.
• Experience with, or willingness to learn, ServiceNow and intranet/web content-management tools.
• Ability to work effectively with subject-matter experts while bringing a communications and facilitation perspective rather than requiring specialist technical expertise.
• Adaptability when working with different stakeholder groups, leadership audiences, and evolving business risks.

Work Model

This is a hybrid position.