Field Engineer

About the Role

Vertiv designs, manufactures, and services mission-critical infrastructure technologies for vital applications in data centers, communication networks, and commercial and industrial environments.

Key Responsibilities

• Perform work related tasks according to company guidelines for scheduled maintenance.
• Inspect UPS battery systems to identify problems.
• Maintain customer's UPS battery system in proper condition.
• Install battery systems according to the manufacturers specifications.
• Implement Field Change Notices according to published guidelines.
• Keep current on Safety Bulletins, Safety Field Change Notices, Field Change Notices, and Service Tips.
• Render on-site and phone assistance to customers.
• Operate in a safe manner in accordance with published safety guidelines.
• Wear appropriate PPE as per company guidelines and in accordance with job duties.
• Adhere to work hours policy guidelines – “14 hours rule”.
• Report all work-related accidents or injuries within 24 hours to the appropriate personnel.
• Provide accurate and timely reporting according to company guidelines (time cards, expense reports, mileage reports, ticket closure, forms, etc.).
• Maintain individual inventory in accordance with company policy.
• Provide estimated time of arrival to the Customer Response Center where applicable.
• Maintain company property according to company policies (vehicle, credit cards, PPE, test equipment, laptop, pager, etc.).
• Provide proper and adequate communication to internal and external customers.
• Complete scheduled maintenance documentation properly and provide to the customer and local office upon completion of each designated assignment.
• Provide estimated time of arrival to the customer for where applicable.
• Strive to provide all customers a “first time fix” for their equipment.
• Maintain customer satisfaction rates according to company guidelines.
• Attend Customer Meetings as required.
• Maximize productivity by combining service opportunities.
• Complete all work in an efficient and timely manner.
• Properly evaluate site and equipment for appropriate billing status.
• Maintain productive utilization rate according to company guidelines.
• Adhere to company dress code and safety regulations.
• Meet or exceed on-site response time requirements for each customer.
• Understand and comply with company startup/escalation processes and procedures.
• Maintain proper and adequate level of internal communications (managers, co-workers, Support Services, electronic communications, etc.).
• Rely on direction to accomplish goals.
• Perform a number of work-related tasks.
• Work under direct supervision or independently based upon training.

Requirements & Tech Stack

• Excellent working knowledge of electricity and the electro-chemical theory of batteries.
• Strong Mechanical aptitude.
• Interpersonal Skills.
• Professional.
• Reliable.
• Team Player.
• Must be able to read and interpret electrical line diagrams and blueprints.
• Working knowledge of OHM’s law and electronic theory.
• Ability to make basic site evaluation skills to include: environmental temperature, and general operating conditions.
• Elementary fix/repair techniques based on directed supervision.
• Capable of completing tasks and return unit to full operating condition based upon directed supervision.
• Ability to summarize and report all work-related tasks performed.
• Communication skills.
• Customer service skills.
• Troubleshooting skills.
• Safety procedures.
• Organizational and planning skills.
• Computer skills.
• Mechanical aptitude.

Qualifications

• Diploma Engineer Trainee (2026 passout).
• Equivalent industry experience.
• Travel is required.
• Flexible schedules (weekends, evenings, and holidays).
• Valid driver’s license.

Physical Requirements: The associate is regularly required to stand, walk, use hands and fingers, handle or feel objects, tools or components; reach with hands and arms; stoop, kneel, crouch, or crawl; talk, hear and smell. The associate frequently is required to sit and climb or balance. Specific vision abilities required include close vision, distant vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Must be able to consistently lift up to 50 pounds and occasionally up to 75 pounds.

Drug Test: Candidates are required to successfully pass a drug test prior to employment.

Background Check: Candidates will also be required to complete and pass a pre-employment background check and a motor vehicle records check.