Customer support, Intern

About the Role

The Customer Support Intern (3 months) will work full time on-site in Bengaluru, providing responsive and empathetic support to learners, parents, and partners.

Key Responsibilities

• Handling incoming queries across channels (email, chat, phone).
• Resolving basic technical issues.
• Ensuring a smooth user experience with Bhanzu’s learning platforms.
• Documenting cases.
• Escalating complex concerns to relevant teams.
• Following up to drive customer satisfaction.
• Collecting feedback.
• Identifying recurring issues.
• Sharing insights to help improve processes and products.
• Collaborating closely with operations, product, and academic teams to maintain high service standards in a fast-paced education technology environment.

Requirements & Tech Stack

• Strong customer-facing abilities, including Customer Support and a focus on Customer Satisfaction.
• Excellent Interpersonal Skills to communicate clearly, listen actively, and build trust with diverse stakeholders.
• Ability to provide basic Technical Support for platform-related issues and guide users through simple troubleshooting steps.
• Analytical Skills to interpret customer feedback, recognize patterns in queries, and suggest improvements.
• Clear spoken and written communication skills in English.
• Comfort working on-site in Bengaluru.
• Ability to manage multiple queries simultaneously and prioritize effectively.

Qualifications

• Proficiency in additional regional languages is an advantage.
• Interest in education technology or math learning.
• Prior internship or part-time experience in customer service is a plus.
• Current student or recent graduate in any discipline with a willingness to learn, adapt, and work in a dynamic startup environment.