Field Services Support Practitioner 6496749

About the Role

Accenture Flex offers flexible, local, project-based work powered by Accenture. As an Accenture Flex employee, you will apply your skills and experience to drive business transformation for leading organizations. You will work with a diverse network of people using emerging technologies. You will receive competitive rewards, access to benefits, and world-class learning resources. Accenture Flex employees work onsite in their local metro area, minimizing travel.

Key Responsibilities

• Provide level one to level two technical support for infrastructure, systems, and applications in production and development environments.
• Work onsite, following established operating models and processes.
• Act as the primary interface with users and clients to diagnose issues and deliver effective resolutions across infrastructure, operating systems, networks, and application platforms.
• Ensure service stability and quality support.
• Perform independently and become a subject matter expert.
• Actively participate and contribute in team discussions, providing solutions to work-related problems.
• Develop a strong understanding of infrastructure components to enhance issue diagnosis and resolution efficiency.
• Collaborate with team members to share insights and improve support processes.
• Identify recurring issues and contribute to the development of preventive measures.
• Communicate effectively with users and stakeholders to ensure clear understanding of technical problems and solutions.
• Continuously update knowledge on infrastructure technologies and support tools.
• This role is 100% onsite in Houston, TX.
• This role may require some physical activity, including installing or moving equipment.

Requirements & Tech Stack

• Intermediate proficiency in Issue Management.
• Intermediate proficiency in Infrastructure Event Management (recommended).
• Beginner proficiency in IT Infrastructure Operations, Data Management and Integration DMI, and IT Security Operations (suggested).
• Able to work at client site full-time during normal business hours and be reliable and consistent, supporting end users.

Qualifications

• A minimum of 1+ years of experience in desktop support, end user computing, or IT support roles.
• A minimum of 1+ years of experience troubleshooting Windows desktop environments and enterprise applications.
• Hands-on experience supporting VDI platforms (Citrix, VMware Horizon, Azure Virtual Desktop, w365).
• Experience with ITSM tools (ServiceNow, Jira Service Management, etc.).
• Strong troubleshooting skills for hardware, operating systems, and application issues.
• High School Diploma or GED.

Preferred Qualifications

• Advanced proficiency in Communication Skills.
• Experience with Microsoft 365 applications (Outlook, Teams, OneDrive, SharePoint).
• Excellent communication and customer service skills.
• Intermediate proficiency in Problem Solving.
• Intermediate proficiency in Project Coordination.
• Intermediate proficiency in Data Analysis.
• Advanced proficiency in Team Collaboration.
• Relevant certifications such as:
• CompTIA A+
• Microsoft Modern Desktop Administrator
• ITIL Foundation
• Citrix or VMware end-user computing certifications.