Shift Supervisor

About the Role

As a Shift Supervisor at CVS Health, you will be a key leader supporting the Store Management team. Your role will involve driving store execution and performance, building consumer loyalty through excellent customer service, and ensuring smooth store operations when management is not onsite.

Key Responsibilities

• Management
• Work effectively with store management and store crews.
• Supervise the store’s crew by assigning, directing, and following up on all activities.
• Effectively communicate information to and from store management and crews.
• Customer Service
• Assist customers with their questions, problems, and complaints.
• Promote the CVS customer service culture (Greet, offer help, and thank).
• Handle all customer relations issues in accordance with company policy and promote a positive shopping experience.
• Maintain customer/patient confidentiality.
• Merchandise/Presentation
• Price merchandise.
• Stock shelves.
• Execute displays, signage, and inventory for weekly, promotional, and seasonal merchandise.
• Execute the display and maintenance of off-shelf merchandise.
• Reset departments following planograms (POGs).

Requirements & Tech Stack

• Deductive reasoning ability
• Analytical skills
• Computer skills
• Advanced communication skills
• Supervision skills
• Ability to work a flexible schedule, including some early morning, overnight, and weekend shifts.
• Ability to work overtime as needed.
• Ability to respond to urgent issues at the store when they arise.

Qualifications

• Preferred: Experience as a retail supervisor.
• Education: High School Diploma or Equivalent preferred, but not required.

Pay Range

• $16.50 - $24.00 per hour (This pay range represents the base hourly rate or base annual full-time salary. Actual offer will depend on experience, education, geography, and other relevant factors.)