Private Cloud Engineer, Expert

Key Responsibilities

• Provide support for private cloud infrastructure, including virtual machines, storage, and network components.
• Troubleshoot and resolve complex issues related to private cloud infrastructure, including performance and security-related issues.
• Participate in planning and implementation of changes in the infrastructure and ensure flawless execution.
• Perform routine maintenance and updates to private cloud infrastructure.
• Automate routine tasks and processes using scripting and automation tools.
• Assist in the creation and implementation of backup and disaster recovery plans.
• Work collaboratively with other IT teams to ensure proper integration and functionality of private cloud systems with other IT systems.
• Develop and maintain documentation of private cloud infrastructure, including procedures and best practices.
• Participate in on-call rotation for after-hours support as needed.
• Provide customer service and technical support to internal and external clients.
• Perform all chargeback estimation, provisioning, and documentation tasks in a timely manner.
• Produce regular reports for management, to assist in cost recovery, capacity planning and consolidation.
• Ensure adherence to the published compliance framework.
• Monitor by conducting periodic audits to ensure all compliance aspects are adhered to.
• Analyze and publish reports on findings, discuss with concerned stakeholders, and follow up on closure.
• Prepare business requirement documents for automation/enhancement of the backup environment, lead pilot and testing efforts of a process rollout including preparation of training material and ensure that customer queries on a new process are responded to.
• Resolve tickets independently and ensure that agreed SLA of ticket volume and time are met for the team.
• Provide support for on-call escalations or L3 level support and perform incident and problem management.
• Work on value-adding activities such as Knowledge base update and management, training freshers, coaching analysts, and conducting interviews or participation in hiring drives.
• Adhere to quality standards, regulatory requirements, and company policies.
• Ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions or reopen cases.
• Flexibility to work in 24/7 shifts.

Requirements & Tech Stack

• Virtualization Technologies:
• Deep understanding of VMware virtualization technology.
• Efficient management of virtual machines, virtual switches, and virtual networks.
• Troubleshooting knowledge to diagnose and resolve issues quickly.
• Installation and configuration of all flavors of ESXi and vCenter Server.
• Troubleshooting knowledge on ESXi and vCenter performance issues.
• Troubleshooting knowledge in OneView Tool (Creating of Profiles, managing of hardware, etc.).
• Troubleshooting knowledge in various server models like Blades (BL), ProLiant Density line (DL) etc., using various logs.
• Troubleshooting vSphere storage, plugin & vSphere networking issues.
• Configuring datastores to ESXi server using NFS, LUN, and iSCSI.
• Create/extend NFS and SAN Datastores by coordinating with the Storage team.
• Restore virtual machines from Datastore snapshots and Commvault backups.
• Backup and Recovery:
• Good working knowledge on Commvault backup Tool.
• Understanding of issues, troubleshooting skills, and finding/documenting Root Cause Analysis (RCA).
• Experience in Windows and Unix/Linux server backup and restores including routine patching in a Commvault environment.
• Knowledge in handling database backup and restores from/to VMs, such as MS SQL, MySql, Hana, DB2, Oracle.
• Knowledge in TCP/IP and SAN, NAS technologies.
• Knowledgeable in Commvault auditing, command line operations, logging, and reporting.
• Storage:
• Experience working with storage technologies like SAN, NAS, and Object Storage.
• Familiarity with RAID, iSCSI, NFS, etc.
• Operating Systems:
• Familiarity with various operating systems like Windows, Linux, and Unix.
• Knowledge of system administration tasks, such as installing, configuring, and troubleshooting software.
• Security:
• Knowledge of security concepts like access control, authentication, and encryption.
• Familiarity with security tools like firewalls, intrusion detection systems, and antivirus software.
• Monitoring:
• Ability to monitor system performance and identify issues before they become critical.
• Familiarity with monitoring tools like Opsramp, Nagios, SolarWinds, etc.

Qualifications

• Strong understanding of cloud technologies, virtualization, and experience with scripting and automation tools.
• Ability to work well in a team-oriented, collaborative environment.
• Good Document writing skills and SOP preparation.
• Good Skills in Handling Incidents, Changes and Problem Management.
• Understanding of database: MS-SQL, PostgreSQL is an added advantage.

Certifications

• ITIL
• VCP
• Any foundation Cloud certification (Mandatory)