Caller

About the Role

The Caller role is a full-time, on-site position based in the Pune Division. The Caller will engage with current and prospective participants, provide information about TGIMC events and initiatives, and support them through the registration and participation process.

Key Responsibilities

• Make outbound and receive inbound calls.
• Answer queries and share competition details.
• Update call records in the system accurately.
• Coordinate with internal teams to follow up on leads.
• Gather feedback from participants.
• Ensure a professional and consistent communication experience.
• Maintain a courteous tone.
• Adhere to communication guidelines.
• Meet targets related to outreach, engagement, and data quality.

Requirements & Tech Stack

• Basic computer literacy, including use of CRM or call management tools, email, and spreadsheets.

Qualifications

• Strong verbal communication skills in English and local languages.
• Ability to explain information clearly and handle queries effectively.
• Customer service orientation with active listening skills and a solution-focused approach.
• Ability to work on-site full time in Pune Division.
• Ability to manage time efficiently and handle a high volume of calls.
• Prior experience in telecalling, customer support, or sales calling is preferred but not mandatory.
• Comfort with financial or trading concepts, or willingness to learn about markets and TGIMC offerings.
• Minimum educational qualification: higher secondary (12th) or equivalent.
• A graduate degree in any discipline is an advantage.
• Professional, respectful attitude.
• Ability to collaborate with cross-functional teams.