Automation Specialist Intern

About the Role

This is a remote, part-time Automation Specialist Intern position at Veracity Insurance Solutions, LLC, reporting to the AI & Automation Team Lead. The role focuses on designing, building, testing, and supporting workflow automations and AI-driven solutions to reduce manual work and improve operational efficiency.

Key Responsibilities

• Partner with business users to understand processes, identify pain points, define outcomes, and uncover root causes.
• Translate business requests into clear requirements and automation designs.
• Design and build automation solutions for small and medium-sized initiatives, including workflow logic, AI steps, system integrations, and error handling.
• Contribute to larger initiatives based on the Team Lead's designs.
• Develop and maintain workflow automations using n8n and related tools.
• Connect business systems through APIs and webhooks, including HubSpot, AMS360, VUE, BigQuery, email platforms, and document management tools.
• Incorporate AI capabilities into automated workflows, including prompt development, structured outputs, document extraction, and validation of AI-generated results.
• Write custom JavaScript or Python code for workflow functionality when low-code tools are insufficient.
• Test automation solutions and resolve defects identified through QA and user acceptance testing (UAT).
• Maintain clear documentation for each automation.
• Monitor production automations, investigate and resolve errors, and participate in root-cause reviews.
• Support business users by troubleshooting automation issues and recommending process improvements.
• Provide project estimates, communicate progress, and identify risks or potential delays.
• Review teammates' automation builds and provide feedback.
• Coordinate with Business Systems before making changes to HubSpot or AMS360 fields, workflows, or permissions.
• Perform other duties as requested.

Requirements & Tech Stack

• 2+ years of experience building workflow automations or system integrations using n8n, Power Automate, Make, Zapier, or similar platforms.
• Working knowledge of REST APIs, webhooks, JSON, and authentication methods.
• Experience using JavaScript or Python for custom workflow logic.
• Foundational SQL knowledge, with experience using BigQuery or another data warehouse preferred.
• Hands-on experience incorporating large language model (LLM) tools or APIs into automated workflows.
• Ability to work through ambiguous requests, ask effective questions, and clarify business requirements.
• Strong analytical and problem-solving skills.
• Careful testing practices with attention to data accuracy, edge cases, and reliability.
• Strong documentation skills.
• Effective written and verbal communication skills.
• Insurance industry experience, particularly with AMS360, VUE, or policy administration systems, preferred.
• Experience with HubSpot integrations preferred.
• Familiarity with SOC 2 or similarly audited environments preferred.
• Experience with Git and environment-based release processes preferred.

Compensation

• $20/hr