HR Operations And L&D Intern

About the Role

This is a hands-on internship covering recruitment, people operations, employee engagement, learning and development, and restaurant team coordination. You will work closely with the Founder, HR and operations teams, and restaurant managers to improve how we hire, onboard, train, manage and retain employees across our outlets. You will help identify people-related challenges, build solutions, implement them and track their results. The objective is to build a more structured, productive and capable restaurant workforce as the business grows.

Key Responsibilities

• Talent Acquisition & Recruitment

• Coordinate hiring for restaurant team members, supervisors, assistant managers and store managers.

• Source candidates through job portals, social media, referrals, local networks and other recruitment channels.

• Screen applications, coordinate interviews and manage candidate follow-ups.

• Coordinate joining formalities, documentation and employee onboarding.

• Maintain a structured candidate database and recruitment tracker.

• Track hiring progress, vacancies, interview conversions and joining timelines.

• Employee Onboarding, Training & Learning Development

• Build and maintain structured onboarding processes for new restaurant employees.

• Coordinate induction and training with store managers and operations teams.

• Develop training checklists, role-specific learning materials and employee assessment trackers.

• Identify skill gaps among frontline employees and coordinate suitable training interventions.

• Support the development of training modules for team members, supervisors and store managers.

• Track training completion, employee readiness and training effectiveness.

• People Operations & Employee Engagement

• Coordinate with restaurant teams and managers on attendance, workforce planning and employee-related matters.

• Maintain employee records, attendance trackers, leave records and other relevant HR documentation.

• Establish structured channels for collecting employee feedback and addressing workplace concerns.

• Track attrition, absenteeism and other workforce indicators.

• Support employee recognition, performance reviews and engagement initiatives.

• Identify recurring employee issues and recommend practical retention and improvement measures.

• Restaurant Operations & Store Coordination

• Coordinate regularly with restaurant managers and teams to understand staffing, performance and operational challenges.

• Conduct periodic outlet visits to observe on-ground execution, employee readiness and adherence to operating standards.

• Follow up on staff attendance, grooming, hygiene, service standards and workplace discipline in coordination with the operations team.

• Support new outlet launches through recruitment, staffing, onboarding and training coordination.

• Help implement management initiatives and ensure timely follow-up with restaurant teams.

• Customer Experience & Service Excellence

• Review customer feedback, complaints and recurring service-related issues.

• Coordinate with outlet teams to understand and address customer-experience gaps.

• Identify training or employee-performance issues affecting service quality.

• Help develop service standards, feedback trackers and frontline training interventions.

• Monitor corrective actions and follow up on improvements in customer experience.

• HR Analytics, Reporting & Process Improvement

• Build and maintain trackers for recruitment, onboarding, training, attendance and attrition.

• Prepare regular HR and people-performance reports for management.

• Identify manual processes that can be simplified or automated using Excel, Google Sheets and other tools.

• Track key workforce metrics and highlight gaps requiring management attention.

• Develop practical HR processes, checklists and playbooks that can be replicated as the brand expands.

Who Should Apply?

We are looking for someone who:

• Is genuinely interested in human resources, people management, recruitment and learning and development.
• Has strong communication and interpersonal skills.
• Is comfortable interacting with employees, candidates, restaurant managers and senior management.
• Is organised, proactive and capable of managing multiple follow-ups.
• Has a practical, problem-solving mindset and takes ownership of responsibilities.
• Is comfortable visiting restaurant outlets and working in a fast-paced business environment.
• Can work with spreadsheets, trackers, reports and basic data analysis.

Candidates pursuing or holding a degree in Human Resources, Business Administration, Management or a related field are encouraged to apply. Prior HR or recruitment experience is helpful but not essential. Freshers with strong communication, coordination and execution skills are welcome.

Qualifications & Skills

• Bachelor's or Master's degree in Human Resources, Business Administration, Management or a related field.
• Basic working knowledge of MS Excel, Google Sheets and Google Workspace.
• Strong verbal and written communication skills.
• Good organisational, coordination and follow-up abilities.
• Ability to maintain employee records and prepare reports.
• Familiarity with recruitment platforms and HR tools is an advantage.
• Interest in employee training, people development and restaurant operations.

Internship Structure & Compensation

• Duration: 6 months.
• Probation: First 15 days of the internship.
• Fixed Stipend: ₹14,000 per month + performance bonus up to ₹10,000 per month
• Work Mode: Full-time, work from office, with restaurant outlet visits.
• Working Hours: 11:00 AM – 8:00 PM.
• Joining: Immediate joiners only.

A PPO or full-time employment opportunity may be offered to high-performing interns, subject to their contribution, performance and the company's requirements.