CRM Trainee

About the Role

Sadbhav Futuretech Limited is seeking a proactive and detail-oriented CRM Trainee to support Customer Relationship Management operations.

Key Responsibilities

• Customer Relationship Management
• Handle customer queries, requests, and follow-ups.
• Maintain positive relationships with customers through timely communication.
• Coordinate with customers to ensure a smooth service experience.
• CRM Data Management
• Maintain and update customer information in the CRM system.
• Ensure accurate data entry and proper documentation.
• Track customer interactions, complaints, and service requests.
• Internal Coordination
• Coordinate with sales, operations, technical, and project teams.
• Follow up on pending tasks and ensure timely resolution of customer issues.
• Share relevant customer updates with concerned departments.
• Reporting & Monitoring
• Prepare daily, weekly, and monthly CRM reports.
• Track customer requests, complaints, and resolution status.
• Monitor customer satisfaction and identify areas for improvement.
• Process Management
• Assist in streamlining CRM processes and workflows.
• Ensure proper tracking of customer journeys and service milestones.
• Support the team in improving customer experience and operational efficiency.

Requirements & Tech Stack

• Good verbal and written communication skills.
• Basic knowledge of MS Excel and Google Sheets.
• Good coordination and follow-up skills.
• Attention to detail and data management abilities.
• Problem-solving and multitasking skills.
• Willingness to learn CRM software and business processes.
• Basic understanding of customer relationship management is an advantage.
• Ability to work collaboratively with cross-functional teams.
• Organized, responsible, and comfortable working with data and reports.

Qualifications

• Fresh graduates looking to build a career in CRM and customer relationship management.
• Candidates with a customer-first attitude and a proactive approach.