Home Health Staffing Coordinator

About the Role

The Home Health Staffing Coordinator at Providence at Home with Compassus is accountable for the efficient coordination of Home Health clinical staff schedules. This role is on-site in Tukwila, WA, with a Monday-Friday 8 am - 5 pm PST schedule, plus availability for one weekend per month.

Key Responsibilities

• Triages incoming calls on the Home Health queue, referral line, and cell phones courteously and professionally.
• Handles non-clinical requests and refers clinical calls to the appropriate clinician or supervisor.
• Schedules visits in the electronic scheduling system, maximizing continuity of care and clinical productivity.
• Coordinates and assigns daily schedules for clinical staff using critical thinking skills.
• Reassigns visits due to sick calls, staff, or patient requests.
• Consults with clinical supervisors as needed.
• Coordinates with clinical supervisors, Home Health Access, and other Home Health staffing areas during staffing challenges.
• Reviews visit requests exceeding orders with the appropriate clinician and follows protocol.
• Develops clinical schedules daily and ensures availability for clinicians to sync.
• Communicates assignments/schedules with clinical staff for the next day and contacts clinicians via phone for same-day reassignments.
• Assigns patients to appropriate staff, ensuring admission and add-on visits are scheduled according to agency guidelines.
• Contacts patients/caregivers to confirm upcoming admission visits.
• Confirms patient addresses and problem-solves referrals if unable to reach patients/caregivers.
• Communicates staffing needs within the scheduling area and facilitates the sharing of clinical staff among PSA Home Health agencies.
• Fosters a welcoming environment for clinicians.
• Arranges interpreter services when necessary.
• Participates in planning and implementing activities to achieve department goals.
• Determines availability for new patient referrals and tracks agency availability daily.
• Performs other duties as assigned.

Requirements & Tech Stack

• Electronic scheduling system
• Medical terminology coursework/training (Preferred)

Qualifications

• 2 years Demonstrated outstanding customer service experience.
• 6 months Experience in a healthcare-related environment.
• 1 year Recent experience in staffing or related experience in a clinical setting or home services (Preferred).
• 1 year Experience in a healthcare environment (Preferred).
• 1 year Case assignment experience (Preferred).
• 1 year Experience in coordination or scheduling out-of-office staff (Preferred).
• Bachelor's Degree or equivalent education/experience (Preferred in WA).