System Support Administrator, Associate
Naval Nuclear Laboratory (FMP)
Monroeville, PAFresher1h agovia LinkedIn
This job at a glance
- Who can apply
- New grads and up to 1 year · Bachelor's degree or Master's degree
- Must know
- Help deskTroubleshootingWindowsExcelMicrosoft Office
- Work
- On-site in Monroeville
- Pay
- Not stated by the employer.
- Skill demand
- Troubleshooting82%Windows66%Help desk47%Excel8%of 99 similar entry-level jobs posted in the US this week
- Listed
- Nov 3, 2026 · still open
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About the Role
Join the Naval Nuclear Laboratory (NNL) User Services team as a System Support Administrator. In this role, you will ensure the seamless operation and connectivity across the end-user computing environment.
Key Responsibilities
- Help Desk Escalation: Tackle advanced issues escalated from the help desk, applying technical knowledge to drive prompt resolution of user-reported issues.
- Collaboration & Problem Solving: Partner with desktop management, software management, streaming services, network management, and other IT Subject Matter Experts to resolve complex IT challenges ensuring a positive user experience.
- Technical Support & Troubleshooting: Provide hands-on assistance for a variety of user client devices, computer peripherals, print devices, and conference room equipment. Diagnose and resolve hardware, software, and network connectivity issues to maintain productivity and uptime.
- Installation & Configuration: Provision, configure, and install user client devices, operating systems, and network software.
Requirements & Tech Stack
- Bachelor's degree from an accredited college or university in a related field; OR
- Master's degree from an accredited college or university in a related field.
Preferred Skills
- Ability to communicate clearly with users of varying technical abilities.
- Exposure to diagnosing simple hardware or software issues.
- Familiarity with Windows operating system environment.
- Experience with Microsoft 365 apps (e.g., Outlook, Word, Excel, Teams).
Additional Information
- All candidates must be U.S. citizens.
- Applicants selected will be subject to a Federal background investigation and must meet eligibility requirements for access to classified matter.