HR Service Delivery New Associate

Key Responsibilities

• Read, understand, and analyze client processes as per business rules.
• Process employee tickets and service requests related to the exit process for resignations, terminations, and retirements, and policy queries via HR systems and ticketing platforms (e.g., Workday, ServiceNow).
• Support payroll to process final settlements, full and final calculations, and statutory dues.
• Validate notice period buyout, leave encashment, and deductions per policy.
• Address queries from exiting employees regarding exit formalities and documentation.
• Ensure a smooth and professional offboarding experience.
• Maintain accurate and up-to-date HR records, including exit admin structures.
• Execute processes accurately and timely as a hands-on processor.
• Escalate issues and seek advice when faced with complex issues/problems.
• Ensure LWIs are followed and updated regularly and train team members on process updates.
• Perform Root Cause Analysis on issues faced and suggest appropriate corrective actions for current remediation and future control.
• Propose process improvement ideas to reduce time, improve accuracy, or enhance controls.
• Understand existing matrices in the process, how they are measured, and improvise the measurement system.
• Demonstrate the highest level of customer service.
• Pay close attention to detail and follow through to resolve any outstanding issues.
• Go beyond immediate requests and activities to ensure both own and related tasks are completed.
• Translate business requirements against standard product offerings and development platforms.
• Create prototypes, complete integration testing with delivery platforms, create job aids, and other relevant documentation.
• Onboard the content development team on the tool/s and processes.
• Responsible for reporting status of team members to internal/external stakeholders.
• Upskill the content development team on standard tools and technologies.
• Act as the point of contact to support compliance in service delivery.
• Ensure all employee records, onboarding documents, and termination procedures adhere to federal and state mandates.
• Lead internal audits of employee files and HRIS data.
• Maintain "audit-ready" documentation for external regulatory bodies.
• Design, coordinate, and facilitate mandatory training sessions, including data compliance training and process training.
• Serve as the first tier of support for complex employee relations issues, providing guidance that aligns with company policy and legal requirements.
• Assist in drafting and updating the Employee Handbook to reflect changing regulations and internal shifts in best practices.
• Expected to learn new tools as and when introduced and knowledge share with other team members.
• Carry out R&D into new technical solutions in line with client business requirements and company strategy.
• Work in collaboration with ID and media teams to provide solutions as per requirements.

Requirements & Tech Stack

• Workforce Data Admin - Employee Data Process Design
• HR systems and ticketing platforms (e.g., Workday, ServiceNow)
• HRMS (e.g., SAP, Workday, Oracle)
• Learning Management System (LMS) (e.g., CSOD, SABA, SuccessFactors)
• HTML5, CSS3, JavaScript, XML
• Mobile platforms (e.g., iOS, Android, Windows Phone)
• Authoring tools (e.g., Articulate 360, Lectora, Captivate, Flow 2, GOMO)

Qualifications

• Any Graduation
• B.E./B. Tech/B. Sc/M. Sc - in Information Technology/Computer Science/Physics/Mathematics
• Bachelor's degree in HR, Business Administration, or a related field.
• Relevant experience into an HR Service or Compliance-heavy role.
• Experience undertaking common software quality assurance practices.
• Experience creating detailed software documentation.
• Strong English written/verbal communication skills.
• Strong problem-solving skills and ability to carry out research.
• Ability to multitask and manage several concurrent work assignments while meeting agreed timelines and commitments.
• Good organizational and prioritisation skills.
• Analytical and problem-solving skills.
• Multi-cultural awareness.
• Passion for customer service.
• Team player.
• Results and detail-oriented.
• Focus on high data accuracy.
• Quality-driven in communications and all system transactions.

Exit administrator experience is a plus.

Workday experience is a plus.