New York Store Operations Associate

Key Responsibilities

• Manage and maintain stores within your district, utilizing skills in customer service and property maintenance.
• Develop customer relationships by identifying self-storage needs and providing appropriate solutions while delivering a standout customer experience.
• Interact face-to-face with customers, providing excellent service and building rapport.
• Meet monthly sales goals and metrics.
• Walk the property to perform daily operational tasks, including lock checks and showing units to customers.
• Work independently and on a team to:
• Rent self-storage units.
• Sell store merchandise.
• Manage the leasing process.
• Accept payments utilizing the Point-of-Sale System (POS).
• Complete daily bank deposits.
• Make courtesy calls to customers regarding late payments.
• Perform property maintenance, including:
• Daily walks of the property.
• Cleaning units and store grounds.
• Opening and closing storage doors (up to 50 lbs.).
• Mopping, sweeping, changing light bulbs, and cleaning out storage units.
• Maintaining a clean and safe storage facility to ensure conditions meet company guidelines (e.g., clean restrooms, neat landscaping and parking areas, clean and tidy storage doors, and neat decluttered office space).

Qualifications

• A positive and outgoing personality with a passion for helping people.
• Experience in delivering high-quality customer service to a diverse customer market.
• A self-driven mindset with a strong operational focus.
• Basic computer skills, including MS Office products.
• Ability to work Saturdays and Sundays.
• Must be authorized to work in the U.S. without the need for current or future sponsorship.

Physical Requirements:

• Frequently required to stand, sit, kneel, crouch, crawl, bend, climb, or balance on a ladder.