Business Solutions Analyst Contractor

About the Role

• Contractor role, hybrid with 3 days onsite in Tampa or Hermitage Office.
• Supports a cross-functional team in solving customer problems and delivering measurable business outcomes.
• Contributes to product discovery, experimentation, delivery, and continuous learning.
• Works with global teams across India, the United States, and Europe.
• Collaborates effectively with customers, users, engineering, experience design, delivery, and business stakeholders.

Key Responsibilities

• Collaborate with customers, users, engineering, experience design, delivery, and business stakeholders throughout product discovery and delivery.
• Identify and define customer and business problems.
• Support rapid, cost-effective experimentation to identify simple solutions that address customer needs.
• Gather, measure, and analyze qualitative and quantitative data to evaluate customer, user, and business outcomes.
• Establish and track metrics to assess product results and business impact.
• Communicate insights, outcomes, progress, and learnings to the product community and relevant stakeholders.
• Support an outcome- and KPI-focused approach rather than an output- or process-focused approach.
• Use evidence and iterative learning to navigate complexity and uncertainty.
• Bring diverse team perspectives together to support decisions informed by feasibility, usability, customer value, and business viability.
• Apply modern product discovery and delivery techniques across relevant phases of the Product Engineering Operating Model, including: Concept, Define, Solution, Build, Scale.
• Engage directly with users before, during, and after delivery to validate needs and improve solutions.
• Develop sufficient business-domain knowledge to represent business stakeholder perspectives during team discussions.
• Work across enterprise functions such as engineering, finance, sales, marketing, compliance, security, and experience design.
• Build collaborative relationships with team members, middle management, and executives.
• Contribute to continuous learning, improvement, teamwork, engagement, and psychological safety.

Requirements & Tech Stack

• Experience working as a product professional on an empowered, cross-functional team.
• Experience collaborating with global teams across India, the United States, and Europe.
• Demonstrated ability to influence and collaborate without relying solely on formal authority.
• Experience gathering and analyzing customer or user research and business data.
• Experience using historical metrics to assess outcomes and communicate business impact.
• Experience communicating findings and recommendations through clear written and verbal narratives.
• Experience engaging stakeholders ranging from delivery teams and middle management to executives.
• Working knowledge of modern product discovery and delivery practices.
• Experience with experimentation and iterative delivery to reduce waste and improve customer and business outcomes.
• Ability to quickly learn a business domain and understand enterprise dependencies.
• Ability to work from the Tampa or Hermitage office Tuesday through Thursday.

Preferred Qualifications

• Experience with the Product Engineering Operating Model or similar product lifecycle frameworks.
• Familiarity with lean product development, continuous discovery, rapid experimentation, and outcome-based product practices.
• Experience working across engineering, user experience, delivery, finance, sales, marketing, compliance, and security.
• Experience transitioning teams from output-focused practices toward outcome-focused ways of working.
• Experience sharing product outcomes, metrics, and learnings with a broader product community.

Note: This work is contracted through a third-party. The pay range is $55 - $60 per hour. Candidates must be geographically based in the United States and legally authorized to work without sponsorship.