Chinese Translator, Ambassador

About the Role

The Chinese Translator-Care Navigator role at Maimonides Hospital is focused on improving the patient care, patient experience, and transitional care for Chinese patients across various hospital settings, including the Emergency Department, in-patient units, outpatient units, and the cancer center. The primary goal is to support patients' bio-psycho-socio-economic well-being and connect them with community resources. This role also aims to facilitate appropriate follow-up care to reduce patient readmission risk.

Key Responsibilities

• Assist Chinese-speaking patients with simple interpretation in medical settings.
• Greet and assist community-referred patients with registration in the hospital.
• Foster communication between the hospital and referring community physicians.
• Identify patients needing additional community support and refer them to the CAIPA Care team for connection to community resources.
• Update or add PCP information to the hospital system to ensure accurate transmission of discharge records.
• Provide psychosocial support to patients and their family members (only applicable to Cancer Center).
• Organize and facilitate support group programs for Chinese-speaking patients (only applicable to Cancer Center).
• Liaise with the Asian Outreach department to troubleshoot challenging patient issues.
• Facilitate safe patient discharge from the ED and Inpatient units by collaborating with case managers, nurses, and doctors.
• Follow up with patients post-discharge to promote timely and appropriate follow-up care, enhance medication compliance, and identify issues needing further assistance.
• Assist patients in scheduling specialist appointments, including liaising with the Asian Outreach department.
• Remind patients of upcoming specialist appointments and assist with rescheduling as needed (only applicable to Outpatient).

Requirements & Tech Stack

• High School graduate or equivalent.
• Bilingual in Chinese required.
• Mobility required.
• Good oral and written communication skills.
• 1 year of work experience in Health Care preferred.
• Care Management experience preferred.