US Healthcare Voice process 3 Months Contract role 23rd Nov Joining date
ResultsCX
Bengaluru, Karnataka, India0–6 yrs11m agovia LinkedIn
Posted 14 Nov 2026, 17:27 IST
This job at a glance
- Who can apply
- Freshers and up to 6 years
- Must know
- Customer serviceLead generationHIPAA
- Nice to have
- Patient careCRMMicrosoft Office
- Work
- On-site in Bengaluru
- Pay
- Not stated by the employer.
- Skill demand
- Customer service26%Lead generation13%HIPAA4%Patient care1%of 99 similar fresher jobs posted in India this week
- Listed
- 14 Nov 2026 · still open
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About the Role
- Customer Support Associate – US Healthcare (Voice)
- 3 months Contract role
- 23rd Nov Joining date
Key Responsibilities
- Handle inbound and outbound calls related to US healthcare queries such as patient care, pharmacy support, grievance, and appeal cases
- Provide accurate information while maintaining professionalism and empathy
- Ensure all data entry and updates are accurate and timely
- Collaborate with cross-functional teams to resolve customer concerns
- Adhere to compliance standards and data privacy regulations in healthcare (e.g., HIPAA)
Key Skills & Requirements
- Typing Speed: Minimum 28 words per minute (WPM) with 98% accuracy
- English Proficiency: B1H level or higher (excellent verbal and written communication skills)
- Basic understanding of US healthcare processes (patient care, claims, pharmacy support, or member call preferred)
- Strong attention to detail and ability to work in a fast-paced environment
- Proficiency in using MS Office tools and CRM systems is a plus
Experience
- Fresher or Minimum 6 months of experience in healthcare BPO or similar domain
Additional Details
- Shift Timings: Night Shift (Rotational)
- Week Off: Rotational
- Work Environment: Work from Office