Member Experience Associate

About the Role

This is an in-person hospitality role, based on site 5 days a week. Candidates must live within an easy commute of San Francisco, CA.

As a Member Experience Associate at Industrious, You Will Be

• The first face people see while preparing the office for the day: brewing coffee, setting out breakfast, and stocking shared amenities.
• Proactively taking ownership over managing inventory and ordering office supplies.
• Building magnificent events and designing unique signage.
• Adding new members into multiple systems to ensure a seamless and memorable first day.
• Assisting members with IT or Wi-Fi issues.
• Participating in local marketing events to highlight the value of flexible solutions.
• Conducting tours while the Member Experience Manager is assisting another potential member.

You’re a Great Fit for This Role If

• No member request is too big or too small to handle.
• You are energized by meeting people and work well in a team, supporting and assisting to help a larger plan come together.
• You can create order out of chaos and are always planning ahead, coming up with solutions before problems arise.
• You are resilient, understanding the value of routine but ready for unexpected challenges.
• You are willing to get your hands dirty and understand that behind-the-scenes work is not always glamorous.
• You constantly look to improve and make things more efficient.

Requirements & Tech Stack

• Perform repetitive tasks requiring frequent lifting, carrying, pushing, and pulling objects up to 25 lbs.
• Ability to stand, bend, kneel, reach, and walk for extended periods throughout the day.
• Capable of operating machines/appliances including printers, dishwashers, blenders, snack carts, knives, kitchen utensils, etc.
• Participate in food preparation and cleaning duties, maintaining compliance with health and safety regulations, including the use of cleaning chemicals and equipment.
• Ensure work areas are kept in a sanitary condition and all safety protocols are followed.
• Experience adding new members into multiple systems.
• Basic assistance with IT or Wi-Fi issues.

Compensation & Perks

• Hourly compensation starts at $25.25.
• Fixed hours for stability.
• Commuter Stipend of $150 / quarter.
• Travel stipend $150 / annually (after 90 days).
• End of Year Bonus of $1500.
• Sick pay as required by law.
• Benefits bundle through Sequoia.
• Heavily subsidized healthcare plans.
• Generous paid time off.
• Wellness programs.
• Professional development grants.
• 401k plan.