Apprentice, Service Engineer

About the Role

The Apprentice – Service Engineer is a full-time, on-site role based in Chennai. This position involves supporting installation, maintenance, and repair of Eppendorf instruments and equipment at customer sites and within designated service areas. The apprentice will assist in diagnosing technical issues, performing troubleshooting, and providing timely technical support under the guidance of experienced service engineers.

Key Responsibilities

• Conduct routine preventive maintenance.
• Document service activities.
• Follow safety and quality standards.
• Communicate clearly with customers regarding service status and equipment usage.
• Learn and apply company service procedures.
• Participate in training.
• Collaborate with sales and application teams to ensure a positive customer experience.

Requirements & Tech Stack

• Strong aptitude for Technical Support and Troubleshooting of laboratory instruments and related equipment.
• Ability to perform Field Service activities, including on-site visits, customer interaction, and service documentation.
• Skills in Maintenance & Repair, with attention to safety, quality, and adherence to standard operating procedures.
• Effective Communication skills for working with customers, colleagues, and cross-functional teams.
• Ability to travel within the region as required.
• Ability to manage time and tasks independently.

Qualifications

• Diploma or bachelor’s degree in engineering, electronics, instrumentation, or a related technical field.
• Basic understanding of laboratory workflows or scientific equipment is an advantage.
• Willingness to learn.
• Willingness to follow structured training.
• Willingness to work in a hands-on technical environment.