Engineer, Software Support Python
Quest Global
Atlanta, GA0–2 yrs1h agovia LinkedIn
This job at a glance
- Who can apply
- New grads and up to 2 years · B.Tech / B.E.
- Must know
- Help deskCustomer serviceLinuxSQLPythonOperations
- Nice to have
- Java
- Work
- On-site in Atlanta
- Pay
- Not stated by the employer.
- Listed
- Nov 4, 2026 · still open
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Key Responsibilities
- Handle and resolve technical issues escalated by L2.
- Take timely and effective action on tickets based on priority and severity, following the defined workflow.
- Resolve maximum issues without L4/R&D involvement.
- Adhere to committed SLAs for each reported issue.
- Follow ticketing SOPs and generate tickets for R&D with all relevant technical details.
- Follow internal escalation matrix based on severity and resolution time.
- Accurately capture and share site-specific technical documentation and new product/feature documentation from R&D with the Client Service team.
- Support CSMs in developing capable assistant client service managers and service engineers.
- Create and monitor software and hardware component-wise reliability metrics for each installation.
- Develop a framework to predict potential failures and ensure preventive measures are taken.
Requirements & Tech Stack
- Linux/Unix
- SQL
- Python
- Shell
- Java background (good to have)
Qualifications
- B.Tech graduate.
- 6 months - 2 Years of experience in a 24*7 Software Support role.
- Proven domain expertise in intralogistics and warehouse automation systems/industrial automation program (mandatory).
- Willing to work in rotational shifts.
- Willing to do overtime.
Work Requirements
- On-site position located in Atlanta, GA.
- Must be able to commute to the location with own transportation.