RDEF

About the Role

The RDEF role is a full-time, on-site position based at Cupertino Dental Group in Cupertino, CA. This role involves supporting daily clinical and administrative workflows, including assisting with patient intake, managing records, and coordinating appointments.

Key Responsibilities

• Assisting with patient intake.
• Managing records.
• Coordinating appointments.
• Maintaining treatment rooms and equipment.
• Following infection control protocols.
• Supporting dental providers during procedures.
• Communicating with patients about visit logistics.
• Reinforcing post-treatment instructions.
• Collaborating with the front office to ensure smooth scheduling and billing processes.

Requirements & Tech Stack

• Ability to manage clinical and administrative tasks, including patient intake, record documentation, and appointment coordination.
• Knowledge of basic dental terminology, procedures, and infection control practices, or willingness to learn through on-the-job training.
• Strong communication and interpersonal skills to interact professionally with patients, dentists, hygienists, and office staff.
• Organizational and time-management skills to prioritize tasks and work effectively in a fast-paced clinical environment.
• Commitment to maintaining patient confidentiality, safety, and a respectful, inclusive atmosphere.
• High school diploma or equivalent.
• Comfort using basic computer systems and practice management software; ability to learn new tools as needed.
• Willingness to follow established protocols, accept feedback, and participate in ongoing training and development.

Prior experience in a dental or healthcare setting is preferred but not required.