Customer Support Executive

The Skill Hub

Work From Office, Permanent Hiring, Multiple Locations

No Sales/ No Targets Process

Processes

• E-commerce

• Location: Chandivali, Mumbai

• Qualification: HSC or Graduate

• Experience: 0 to 12 months

• Training Days: 20-25 days

• Assessments: Voice & Written versant, Typing Test

• Salary In Hand: 16,000 to 19,000

• CTC: 2,64,000 to 2,96,000 LPA

• Skill Sets: Excellent English Communication (Versant 5 Level)

• Shifts: 24*7 Shift (Male) | 7 AM to 10 PM (Females)

• Working and Week offs: 5 days working & 2 rotational week-off

• Address: Near Oberoi Garden, Boomerang Building, Chandivali, Andheri East, Mumbai

• Banking

• Location: Chandivali, Mumbai

• Qualification: HSC or Graduate

• Experience: 0 to 12 months

• Training Days: 20-25 days

• Assessments: Voice & Written versant, Typing Test

• Salary In Hand: 16,000 to 19,000

• CTC: 2,64,000 to 2,96,000 LPA

• Skill Sets: Excellent English Communication (Versant 5 Level)

• Shifts: 24*7 Shift (Male) | 7 AM to 10 PM (Females)

• Working and Week offs: 5 days working & 2 rotational week-off

• Address: Near Oberoi Garden, Boomerang Building, Chandivali, Andheri East, Mumbai

• Education Loan Inquire Process

• Location: Chandivali, Mumbai

• Qualification: HSC or Graduate

• Experience: 0 to 12 months

• Training Days: 20-25 days

• Assessments: Voice & Written versant, Typing Test

• Salary In Hand: 16,000 to 19,000

• CTC: 2,64,000 to 2,96,000 LPA

• Skill Sets: Excellent English Communication (Versant 5 Level)

• Shifts: 24*7 Shift (Male) | 7 AM to 10 PM (Females)

• Working and Week offs: 5 days working & 2 rotational week-off

• Address: Near Oberoi Garden, Boomerang Building, Chandivali, Andheri East, Mumbai

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Domestic Voice Process Executive

The Skill Hub

• Role Overview: Seeking motivated and knowledgeable professionals for the Healthcare Process team. Involves patient interaction, appointment booking, and explaining healthcare packages with clarity and empathy.
• Key Responsibilities:
• Handle inbound and outbound calls as per business requirements.
• Book appointments for patients and explain healthcare packages in detail.
• Provide excellent customer service and maintain professional communication standards.
• Apply medical knowledge or process understanding to support patient queries.
• Work Schedule:
• 5-day working with 2 split week-offs.
• Rotational shifts for male employees.
• Day rotational shifts for female employees.
• No cab facility provided.
• Desired Candidate Profile:
• Minimum qualification: 10+2 or Graduation (any stream).
• Strong communication skills in English (mandatory).
• Knowledge of regional languages such as Telugu, Hindi, Odia, Bengali is preferred.
• Good knowledge of medical terms or healthcare processes.
• Ability to work in rotational shifts and adapt to business needs.
• Prior experience in healthcare BPO or customer service preferred.
• Interview Process: 4 rounds: HR Screening, Operations Round, Client Round, Versant Test.
• Interview Timings: 10:00 AM - 2:00 PM
• Location: Somajiguda, Hyderabad
• Compensation: Competitive package ranging from 2.1 LPA to 3 LPA based on experience and skills.

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Associate Customer Support Voice

The Skill Hub

• Location: Hyderabad
• Salary: 2.5L for Fresher / 2.87L for 13+ months / 3.2L for 25+ months
• Language Proficiency:
• Mandatory: English & Hindi (90% volume)
• Preferred: Vernacular languages (Kannada, Tamil, Malayalam) (10% volume)
• SVAR 48 and Above
• Qualifications & Applicant Specifications:
• Undergraduate/Graduate in any discipline.
• Excellent Communication Skills: Well-articulated sentences, strong comprehension, expression, tone & pronunciation, speech clarity, perfect diction, and fluency.
• Verbal: English & Hindi (primary).
• Key Responsibilities:
• Handle inbound and outbound calls professionally with strong communication skills.
• Adhere to login and production hours: Total: 10:00 hrs | Production: 9:00 hrs.
• Maintain punctuality and follow break schedules.
• Shift Timings:
• Male employees: 24/7 rotational shifts.
• Female employees: Rotational day shifts.
• Skills Required:
• Strong verbal and written communication.
• Customer-centric approach with problem-solving ability.
• Employment Type: Permanent.
• Working days after training: 5 days with 2 days rotational weekly off.
• Office Location: DivyaSree Omega Building, Hyderabad.

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Healthcare Process - Bangalore

The Skill Hub

• Required Skills and Qualifications:
• Strong written and verbal communication skills with neutral Indian Accent.
• Ability to communicate calmly and diplomatically with patients & co-workers.
• Keen attention to detail, especially involving checking customer details and updating proper information in the relevant tool.
• Proficient in customer service.
• Active listening and comprehension skills.
• Strong customer service skills.
• Ability to build positive relationships with patients.
• Education Qualification: Degree / 10 + 3 years Diploma pass / +2 would be the minimum qualification.
• Can speak fluently in Assamese, Gujarati, Bengali and English languages as per region.
• Language Combination required: (English + Assamese) or (English + Gujarati) or (English + Bengali).
• Exceptional phone manner.
• Patient-centric and excellent interpersonal and communication skills.
• Knowledge of medical terminology is a plus.
• Ability to apply knowledge of CC procedures and carry out tasks accordingly.
• Be a self-starter with attention to detail.
• Typical Duties and Responsibilities:
• Handling the calls with good communication skills professionally.
• Help patients on booking appointments or an inquiry on inbound calls/outbound calls/E-mail.
• Login hours (Total hours 9:00:00 hrs. & Production hours 8:00:00 hrs.) to be completed adhering to the break schedules & being punctual.
• 100% documentation Quality & AHT to be maintained as per process requirement.
• Always be updated with the Process knowledge & daily updates.
• Should take initiatives & be flexible for the changes.
• Shift Hours: 24/7 window for Male employees and a rotational day shift for Females (any 9 hours login between 6 AM to 8 PM).
• Mode of Work: Work from Office, Electronic City Phase II, Electronics City, Bangalore, Karnataka 560100.
• Employment Type: Permanent.

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Multilingual Support for a Healthcare Project

The Skill Hub

• Educational Mandate: Any HSC / Graduate / Postgraduate can apply.
• Shifts Allocated: Rotational day shift, any 9 hours working between 10 AM till 10 PM.