International Pharmacy Intern

Job Purpose And Summary

CVS Health is dedicated to increasing access, lowering costs, and improving quality of care. As a Non-US Accredited Foreign Graduate, you will be at the forefront of delivering our purpose, modeling our values, and demonstrating genuine care for our patients. After successfully passing FPGEE and TOEFL, you will be eligible to apply for this role to complete your required US Internship hours. This will build upon your Pharmacist education to develop your knowledge, skills, and abilities through a mixed modality learning plan. Non-US Accredited Foreign Graduates are required to successfully complete their internship within 18 months and will be skilled in diverse patient care, practice management, leadership, and education. You will be prepared to complete and pass all required Pharmacist licensure exams and processes within 120 days of completing your US Internship hours. Under the direct supervision of a Licensed Pharmacist, you play a critical role in ensuring a safe and effective retail pharmacy work environment.

Key Responsibilities

• Patient Safety
• Pharmacy Professional Practice
• Regulatory Requirements
• Quality Assurance
• Customer Service
• Inventory Management
• Workflow Management (excluding final prescription verification)

Customer Service

• Greet each customer courteously and professionally.
• Assist pharmacy and front store customers with questions and concerns.
• Answer the telephone with a warm and friendly greeting.
• Request additional help and collaborate with others to find solutions.
• Remove obstacles to enhance customer experiences.
• Perform approved register transactions.
• Engage with customers to create heartfelt, personalized moments.

Regulatory

• Maintain customer/patient confidentiality according to HIPAA and company standards.
• Comply with all federal and state laws, rules, and regulations.
• Comply with all CVS policy and standard operations procedures (SOPs).
• Meet requirements for state and federal licensure within an appropriate timeframe.

Pharmacy Operations

• Adhere to CVS workflow and maintain standards.
• Process prescriptions, including translation of SIG codes, product selection, counting and measuring drugs, capping and uncapping vials and bottles, and labeling.
• Resolve third-party rejections and complete manual claim forms.
• Perform all prescription pick-up procedures according to CVS policy.
• Access, input, and retrieve information from the workstation.
• Maintain inventory by following all inventory management policies and procedures.
• Assist with putting away drug orders (except Clls) as permitted by law.
• Deliver additional healthcare services as allowable by state regulation, individual certification, and pharmacy leadership.
• Support the supervising pharmacist in dispensing drugs, reviewing prescriptions, and monitoring compliance.

Counseling (Under Direct Supervision Of A Licensed Pharmacist)

• Offer to counsel customers and direct them to the pharmacist if necessary.
• Field medical questions when appropriate.
• Communicate and interact with healthcare professionals to provide optimal care.
• Solicit information on a customer’s medical history to give appropriate medical advice.
• Practice and develop duties performed by pharmacists according to law.

Leadership

• Communicate with Field Management and Corporate as needed.
• Participate in all required store operational meetings.
• Support maintaining a clean, organized, and professional pharmacy department.
• Support scheduling activities according to business needs and workflow.
• Coordinate and implement training and development for Pharmacy Support Staff.
• Recognize others and celebrate success.
• Complete all required training programs.

Requirements & Tech Stack

• High School Diploma or General Equivalent Development (GED)
• Doctorate (PharmD) or equivalent Pharmacist degree from a Non-US accredited school of pharmacy
• Active Pharmacy Intern license in the state where the district is located
• Pharmacist licensure in the state in which the position is based within 120 days of completion of US Intern hours.
• Strong communication and presentation skills
• Results Orientation
• Colleague Engagement
• Active Listening
• Customer and Community Engagement
• Consumer Behavior
• Negotiation and Conflict Resolution
• Patient Counseling
• Emotional Intelligence
• Time Management
• Digital Literacy
• Ability to have regular and predictable attendance, including weekends.
• Ability to complete any additional tasks as directed by supervisor or manager.
• Ability to complete all required training and obtain required licensure within guidelines.
• Ability to lift and exert up to 20 lbs. of force occasionally, up to 10 lbs. of force frequently, and a negligible amount of force regularly to move objects.

Qualifications

Required

• Foreign Graduate from a Non-US Accredited college or school of pharmacy.
• Required work experience: 0 to 3 years.

Preferred

• Eligibility to immunize.
• Proficiency in Microsoft Office Suite (Outlook, Excel, Word, PowerPoint, etc.).
• Prior Relevant Work Experience: 3 to 5 years.

Non-US Accredited Foreign Graduates are expected to immunize once state regulations are met.