Medical Assistant / Medical Front Office

About the Role

NextCare Urgent Care is seeking an energetic and enthusiastic Medical Assistant to join a fast-paced team environment. The role prioritizes customer-friendliness and passion for patient and employee well-being within a growing organization.

Key Responsibilities

• Assist providers with exams, including patient vitals, procedures, and other direct patient care activities under direct supervision and within the scope of practice.
• Administer all forms of medications per policy and provider direction, adhering to safety protocols.
• Perform blood draws.
• Conduct urine collection for various testing, including employer drug screens.
• Perform splinting and casting.
• Conduct various types of physicals, such as sports physicals.
• Perform other urgent care duties, including ear lavage, wound care, and oxygen administration.
• Promptly notify the provider of all unusual patient occurrences, including medication events, via incident report.
• Promptly notify the Clinic Manager of patient or employee safety concerns.
• Follow guidelines and requirements of laboratory and clinical accreditation policies.
• Must be proficient in EMR/EHR.
• Perform other related duties as assigned or described by Company policy.

Additional Laboratory Responsibilities May Include

• Perform moderate-complexity clinical testing across authorized disciplines (e.g., Chemistry, Hematology, Urinalysis) in accordance with the laboratory's COLA-approved SOP manual.
• Execute and document daily instrument calibrations, quality control (QC) tracking, and corrective actions for out-of-range values.
• Maintain orderly, verifiable, and audit-ready logs for all pre-analytical, analytical, and post-analytical activities for COLA on-site surveys.
• Participate in mandatory, documented competency assessments.
• Successfully test and document blind proficiency testing (PT) samples.
• Accession, process, centrifuge, and evaluate sample integrity, reporting data accurately into the LIS (Laboratory Information System).
• Recognize critical, life-threatening results and follow immediate notification protocols to the attending Texas healthcare provider.

Front Office Support Responsibilities May Include

• Inform patients and families of wait times.
• Monitor patient flow.
• Process patients for discharge, including preparing charges, collecting payment, obtaining necessary signatures, and issuing receipts.

How You Will Make An Impact

• Support the organization with customer service and treating all patients with respect and dignity.
• Ensure the clinic and front reception area run smoothly and patient flow is optimized.
• Provide patient care services in the back office medical setting to meet specific patient needs.

Requirements & Tech Stack

• Proficiency in EMR/EHR.
• Experience with LIS (Laboratory Information System).

Qualifications

• Minimum of high school diploma or equivalent.
• Completed an APPROVED (accredited) Medical Assistant training program.
• OR Completed an UNAPPROVED (non-accredited) Medical Assistant training program AND obtained National Certification through one of the following:
• American Association of Medical Assistants (AAMA) - Certified Medical Assistant (CMA)
• American Medical Technologists (AMT) - Registered Medical Assistant (RMA)
• National Healthcareer Association (NHA) - Certified Clinical Medical Assistant (CCMA)

Employees in this position are expected to be cross-trained and may be assigned to front office or back-office functions, or both, based on clinic staffing needs.