Sales and community manager associate

About the Role

Community Lead will be the on-ground anchor for Openhouse within the apartment, ensuring smooth class execution, strong parent relationships, and consistent quality of experience. This role blends operations, classroom support, parent communication, and revenue ownership. The role also includes maintaining and growing revenue within the assigned apartment by retaining existing families and actively engaging new parents in the community.

Key Responsibilities

Classroom & Teacher Support

• Work closely with the teacher to ensure smooth class flow and execution
• Ensure all required materials and resources are available before each class
• Support classroom management when needed (helping children settle, transitions, etc.)
• Maintain overall classroom readiness and environment

Quality & Feedback

• Observe classes and share structured feedback with teachers based on Openhouse guidelines
• Ensure adherence to curriculum, class flow, and experience standard.
• Flag any challenges and work with the Cluster Head on improvements

Parent Communication & Management

• Act as the primary point of contact for parents within the apartment
• Build and maintain relationships with enrolled and prospective parents
• Share timely updates on:
• Class schedules and teacher timings
• Fee structures and payments
• Make-up classes and substitutions
• Any operational or program changes
• Support parent queries, concerns, and onboarding conversations

Revenue, Retention & Growth

• Own revenue growth for the assigned apartment community
• Ensure strong retention of existing parents through regular engagement
• Proactively connect with new parents within the society to introduce Openhouse programs
• Drive enrolments by clearly communicating program value, schedules, and pricing
• Build and maintain a pipeline of interested families within the apartment
• Track leads, follow-ups, conversions, renewals, and drop-offs
• Work towards filling batches and maximizing capacity across programs
• Share regular updates with the Cluster Head on enrolments, revenue, and parent feedback

Operations & Coordination

• Coordinate daily schedules between teachers, parents, and apartment management
• Ensure smooth handling of attendance, makeups, and backups
• Support enrolment efforts by engaging with interested parents
• Maintain clear communication with the Cluster Head on day-to-day updates

Requirements & Tech Stack

None explicitly mentioned in the provided text.

Qualifications

• Preferably from education, early childhood, sales, marketing or related fields
• Strong understanding of working with children and classroom environments
• Comfortable interacting with parents and handling conversations independently
• Good communication and interpersonal skills
• Organised, proactive, and detail-oriented
• Open-minded, adaptable, and comfortable in a dynamic, on-ground role

Background: 0–3 years experience (freshers with strong aptitude can apply)