Associate Bilingual Claims Care Center Representative

About the Role

Provides customer experience by managing phone and digital interactions on new and existing claims and assisting with immediate needs. May maintain an inventory and assist the adjusting lines with low-complexity claim inventory. Must be bilingual in English and Spanish.

Compensation Range: $25.00 - $31.88 per hour. Compensation may vary based on job level and geographic work location.

Key Responsibilities

• Reviews and applies coverage, assigns services, interprets estimates and adjuster notes, and processes payments.
• Demonstrates effective planning and organizational skills, including time management, adhering to a schedule, and servicing customer claims and FNOLs.
• Efficiently handles interactions via inbound calls, outbound calls, and digitally.
• Completes FNOL and cross-functional responsibilities with multiple lines of business across the enterprise.
• Demonstrates the ability to work independently and problem-solve.
• Identifies and gathers necessary information to accurately process claims and achieve business goals.
• Provides exceptional customer service to internal/external customers and business partners.
• Utilizes claim systems and other applications necessary to complete job tasks with precision.
• May maintain a claim inventory and assist adjusting lines with low-complexity claim inventory.

Requirements & Tech Stack

• Demonstrated experience providing customer-driven solutions, support, or service.
• Demonstrated ability to review and apply coverage, assign services, interpret estimates and adjuster notes, and process payments.
• Demonstrated ability to work independently and problem-solve.
• Demonstrated experience handling interactions via inbound calls, outbound calls, and digitally.
• Must pass bilingual assessments in reading, understanding, writing, and conversing fluently in both Spanish and English.
• No license required for this position.
• Travel Requirements: Up to 10%.

Benefits

• Medical/Dental/Vision/Legal – offered on 1st day of employment.
• 23 days of Paid Time Off annually.
• 9 Paid Holidays.
• 2 Floating Holidays.
• 2 Volunteer Days.
• 401k Pension Plan.
• Lifestyle Spending Account.
• Bilingual Shift Premium – 7% additional to your wage.
• Student loan repayment program and paid-family leave available.

Additional Information

• All employees participate in New Employee Orientation during their first week. This may be held in person or virtually.
• Offer contingent on results of applicable background checks.
• Offer contingent on signing a non-disclosure agreement.
• Sponsorship will not be considered for this position.
• Positions are primarily home-based, but require daily commutable distance to an office (under 50 miles).
• Offices are located in: Madison, WI; Boston, MA; Minneapolis, MN; St. Joseph, MO; Phoenix, AZ; Keene, NH; Denver, CO; Atlanta, GA.
• May be asked to come into an office for in-person events, trainings, and meetings.