Captain

About the Role

STAQX is seeking enthusiastic, presentable, and service-oriented individuals for its Front of House team. Experienced candidates are needed for Restaurant Captain positions to independently manage floor operations, supervise service staff, and ensure excellent guest experiences. Freshers and entry-level candidates are welcome for Steward positions to learn and develop skills in food and beverage service.

Key Responsibilities

• Welcome guests, assist with seating, and ensure a smooth dining experience.
• Accurately take food and beverage orders and coordinate with kitchen and bar teams.
• Explain menu items, recommend dishes and beverages, and address guest queries.
• Maintain service standards, table setups, cleanliness, hygiene, and professional grooming.
• Handle guest requests, feedback, and complaints politely, escalating concerns when necessary.
• Manage table allocations, floor coordination, and smooth day-to-day service operations.
• Ensure accurate billing, basic cash handling, and adherence to POS and restaurant procedures.
• Maintain service area readiness and ensure compliance with operational and food safety standards.
• Collaborate with Front of House, kitchen, and beverage teams for efficient operations.

Additional Responsibilities – Restaurant Captain

• Supervise, guide, and coordinate the stewarding and service team during operations.
• Conduct team briefings, allocate duties, and monitor staff performance.
• Ensure adherence to service protocols, grooming standards, and company policies.
• Assist in training new team members and maintaining consistent service quality.
• Coordinate with management to address operational challenges and improve guest satisfaction.

Requirements & Tech Stack

• Good communication and interpersonal skills, with basic to moderate English proficiency.
• Presentable appearance, professional grooming standards, and a positive attitude.
• Strong guest-handling skills and a service-oriented approach.
• Good knowledge of food and beverage service, table service, and restaurant operations.
• Basic understanding of billing, cash handling, and POS systems is preferred.
• Ability to work in a team, take ownership of responsibilities, and maintain attention to detail.
• Knowledge of coffee, beverages, or Continental/Western cuisine is an added advantage.
• Previous experience in a restaurant, café, bar, or similar hospitality establishment is preferred.
• Candidates with prior supervisory experience may apply for Captain positions.
• Freshers are welcome for Steward positions.
• Flexibility to work rotational shifts, weekends, and public holidays.
• Commitment to maintaining a respectful, inclusive, and professional workplace.

Location

• Bandra & Andheri, Mumbai

Joining

• Immediate joining.