Supervisor, Client Contact
FIS
Gurugram, Haryana, IndiaFresher1d agovia LinkedIn
This job at a glance
- Who can apply
- Freshers and up to 1 year
- Must know
- Help deskCustomer serviceOperationsSalesStakeholder managementSystem design
- Work
- On-site in Gurugram
- Pay
- Not stated by the employer.
- Skill demand
- Operations58%Customer service11%Sales8%Help desk2%of 98 similar fresher jobs posted in India this week
- Listed
- 4 Nov 2026 · still open
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About the Role
Supervises a team in technical and non-technical client service operations, including call center and service desk activities. Oversees virtual client service via various channels for escalated client issues.
Key Responsibilities
- Triage and resolve client issues while maintaining service standards.
- Provide specialized support for escalated client issues, ensuring timely and effective resolution.
- Conduct periodic business performance reviews by generating comprehensive reports and analyzing data to identify areas for improvement.
- Manage pre- and post-sales activities, including quotations and order processing.
- Establish clear goals and objectives for team members, aligning with operational targets.
- Liaise with internal and external stakeholders, explaining organization policies and justifying practices.
- Provide day-to-day work direction, focusing on workflow maintenance and operational decision-making.
- Ensure understanding and compliance with policies, practices, and procedures among team members.
- Identify areas for enhancement in systems and processes to boost efficiency and implement adjustments.
- Supervise a team consisting of support-level colleagues, such as service, operations, and administrative or entry-level technical/professional colleagues.
- May manage projects/processes.
- May influence others regarding system design, solutions, and procedures.
- May manage day-to-day elements of the budget (e.g., overtime for staff).
Requirements & Tech Stack
- Experience in client service operations.
- Experience with call center and service desk activities.
- Experience with virtual client service via various channels.
Qualifications
- Type of Hire: Experienced (relevant combo of work and education).
- Problems faced may be difficult but typically are not-complex.
- Typically does not have budget or P&L accountability.