CoOp/Intern

About the Role

The Sales Support Representative (SSR) serves as the primary customer contact, collaborating with Engineering, Manufacturing, Quality, and other departments to respond to customer inquiries. This role supports the Sales leadership team in driving key initiatives to achieve company goals and maximize sales bookings and opportunity pipelines. The SSR will utilize data for decision support, accurate sales quota forecasting, sales productivity reporting, and efficiency analysis.

Key Responsibilities

• Lead coordination efforts on applicable aftermarket quotes, ensuring close collaboration with all stakeholders.
• Review customer specifications and documents to apply current Flowserve technical and commercial requirements.
• Drive daily tactical customer proposals, support strategic offerings, and identified sales win-back opportunities.
• Partner with Site Hubs to drive quotation performance within the region and across product sites, leveraging quoting tools for prioritization, quicker cycle times, shortened parts delivery times, and minimization of rework.
• Generate high-quality, on-time, value-priced proposals to facilitate order fulfillment.
• Manage and monitor the proposal throughout the entire bid cycle, including updating and maintaining the designated workload management tool, while monitoring hit-rate optimization.
• Identify and develop key actions, in partnership with the Sales leadership team, required to achieve forecast accuracy, address performance gaps, and prepare QBR data analytics.
• Maintain current, accurate, and organized records of sales training, organization charts, and other critical sales engagement management information.
• In collaboration with the Sales leadership team, ensure continuous improvement projects are executed and delivered to meet objectives.
• Receive and compile weekly sales reports.
• Support 30-day/quarterly sales forecast and monthly outlook processes.

Requirements & Tech Stack

• Customer focused with a results-driven mindset.
• Ability to work in a fast-paced environment while ensuring effective communication and collaboration across varying functional/business platforms.
• Promote a positive and professional working atmosphere, challenging the status quo for improvement and driving the team toward creating an exceptional customer experience.
• Experience in sales or customer service in an engineered manufacturing environment with proven success in administrating commercial and/or government contracts.
• Demonstrate success in influencing people through effective collaboration, problem-solving, and relational engagement.
• Demonstrate a fundamental understanding of pump applications and types, and a clear understanding of parts, programs, and processes to best drive solutions to end-user customers.
• Strong problem-solving skills, ability to work independently and as a team player with a global mindset and approach.
• Proficiency in Microsoft Office package.
• Excellent organizational skills, ability to establish priorities and work to specific deadlines with little supervision.
• Other duties as assigned.

Qualifications

• HS Diploma / GED and/or 0-2 years relevant experience.
• Industry experience related to pumps/rotating equipment is preferred.
• Experience with customer relationship management in the power generation and utility industries is preferred.
• Experience in Salesforce is preferred.
• Experience in pricing, contract review, and ERP administration is preferred.