IT Service Desk Associate
66degrees
Bengaluru, Karnataka, India0–2 yrs2h agovia LinkedIn
This job at a glance
- Who can apply
- Freshers and up to 2 years · Bachelor's degree
- Must know
- Customer serviceOperationsWindowsNetworking
- Nice to have
- Help deskTroubleshootingJira
- Work
- On-site in Bengaluru
- Pay
- Not stated by the employer.
- Skill demand
- Windows33%Operations32%Networking29%Customer service28%of 98 similar fresher jobs posted in India this week
- Listed
- 31 Oct 2026 · still open
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About the Role
The IT Service Desk L1 will serve as the first point of contact for IT-related incidents and service requests. The role involves troubleshooting basic hardware, software, and network issues, escalating complex problems to higher-level support teams, and delivering excellent customer service to ensure a seamless end-user experience.
Key Responsibilities
- Provide first-level technical support to end users for IT-related issues and service requests.
- Manage and maintain IT assets and user access within a secure workspace.
- Log, categorize, prioritize, and track support tickets through the IT ticketing system.
- Troubleshoot hardware, software, operating system, application, and network connectivity issues.
- Assist users with password resets, account unlocks, software installations, and basic application support.
- Escalate unresolved or complex technical issues to the L2 support team with complete documentation and troubleshooting details.
- Maintain accurate documentation of IT procedures, knowledge articles, and issue resolutions.
- Educate users on IT best practices and common troubleshooting techniques.
- Participate in on-call support rotations as required.
- Contribute to continuous improvement initiatives to enhance service desk operations and user satisfaction.
Requirements & Tech Stack
- Good understanding of Windows and macOS operating systems.
- Working knowledge of Google Workspace, Google Administration, and common business applications.
- Basic understanding of networking concepts such as TCP/IP, DNS, and VPN.
- Strong troubleshooting and analytical skills with the ability to diagnose technical issues efficiently.
- Excellent verbal and written communication skills with a customer-first approach.
- Ability to work independently as well as collaboratively in a team environment.
Qualifications
- Bachelor's degree in Information Technology, Computer Science, or a related discipline (or equivalent practical experience).
- ITIL Foundation certification or equivalent IT Service Management certification (Preferred).
- Hands-on experience with ITSM tools such as ServiceNow or Jira Service Management (Preferred).
- Familiarity with remote desktop support tools and remote troubleshooting techniques (Preferred).