Services Support Associate II
Deloitte
Hyderabad, Telangana, India1–3 yrs3h agovia LinkedIn
This job at a glance
- Who can apply
- 1–3 years of experience · Bachelor's degree
- Must know
- OperationsData visualizationProject managementCustomer serviceHelp desk
- Nice to have
- ExcelMicrosoft OfficeSAPPower BI
- Work
- On-site in Hyderabad
- Pay
- Not stated by the employer.
- Skill demand
- Operations22%Data visualization17%Project management6%Customer service6%of 18 similar fresher jobs posted in India this week
- Listed
- 12 Nov 2026 · still open
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About the Role
Services Support Associate II within GFS Reporting & Analysis ("R&A") Operations – USI supporting the APAC Team. This role focuses on coordinating across teams to manage shared services and processes, driving end-to-end solutions and analysis.
Key Responsibilities
- Reporting & Analysis:
- Prepare daily, weekly, and periodic reports and dashboards to meet internal client business needs.
- Extract data from different sources for reporting and analysis purposes.
- Provide internal clients with timely and accurate ad-hoc reports and analysis.
- Service Delivery and Project Management:
- Provide exceptional client service with urgency, practicality, accountability, and integrity.
- Maintain quality and accuracy standards for all assigned work.
- Keep up-to-date with current business models and processes of the organization.
- Continuously look for ways to improve reporting processes and enhance client experience.
- Complete other assigned duties.
- People and Relationship Management:
- Successfully manage client relations and develop trust-based relationships with internal clients.
- Identify learning opportunities and participate in training.
- Support a collaborative and innovative culture.
Requirements & Tech Stack
- Core Skills:
- Demonstrated problem-solving skills.
- Ability to research and analyze data from internal and external sources.
- Good understanding of financial and reporting concepts and operations metrics/key performance indicators (KPIs) used by professional services firms.
- Strong communication skills with proficiency in English (reading, writing, verbal).
- Ability to clearly articulate ideas and present concepts convincingly to a wide range of audiences.
- Effective problem-solving skills.
- Self-motivated, with strong time management skills and ability to prioritize and execute tasks efficiently without continual supervision.
- Ability to work within a virtual team in a dynamic, cross-functional environment.
- Technology:
- Knowledge of MS Excel, proficient preferred.
- Proficient level of expertise in MS PowerPoint, with skills to create executive-level presentations preferred.
- Ability to effectively use other commonly used software, such as MS Word and MS Outlook.
- Knowledge of financial systems (HANA/AO, SAP) and ServiceNow is helpful.
- Experience with business intelligence and reporting tools such as Power BI, Tableau, Web Intelligence, or SAP BOE is a plus.
- Knowledge of SAP tools for analytics and insights like SAP RISE, Business Data Cloud (BDC), Business Technology Platform (BTP), SAP Analytics Cloud (SAC), Databricks, and Datasphere is a plus.
Qualifications
- Education: Bachelor’s degree in finance or related subject.
- Experience: 1 – 3 years of experience in business planning and analysis/operations, preferably in a global organization.
Work Location: Hyderabad
Shift Timings: Currently 10:30 AM to 7:30 PM, Eventually 6:30 AM to 3:30 PM