Relationship Associate

Role: Relationship Associate (Full-Time)

About Karma Companions

Karma Miles, India's first seniors community and experiences brand, is hiring for Karma Companions, a premium companionship service where trained companions accompany senior citizens for errands, outings, and provide company at home.

About the Role

Relationship Associates will act as Companions while also building strong relationships with seniors and their families, executing companion bookings, and leading offline marketing and sales across Gurgaon, Noida, and Delhi NCR.

Key Responsibilities

• Accompany seniors for doctor consultations, diagnostic tests, pharmacy visits, and follow-up appointments, assisting with registrations, paperwork, and hospital navigation.
• Support seniors with social outings, shopping, banking, government work, and other everyday errands.
• Visit seniors at home for companionship, technology assistance, and coordination of healthcare at home, including appointments and follow-up care.
• Drive the senior's own vehicle whenever required or coordinate alternate transport.
• Share regular WhatsApp updates and photographs with family members.
• Promptly report any health concerns or emergencies to the family and the Karma Miles Operations Team.
• Build relationships with seniors and their families, becoming a trusted point of contact.
• Understand requirements, explain Karma Companions, and manage enquiries and bookings from initial conversation through completion.
• Follow up with leads and drive repeat bookings.
• Identify opportunities to cross-sell other Karma Miles verticals, services, experiences, and events.
• Execute offline marketing activities across Gurgaon, Noida, and Delhi NCR.
• Represent Karma Miles at events, community gatherings, exhibitions, and residential activations.
• Maintain lead, booking, and customer records.
• Track marketing and sales performance.
• Convert qualified enquiries into confirmed bookings through timely follow-ups.

Requirements & Tech Stack

• Smartphone ownership.
• Comfort using WhatsApp, Google Maps, ride-booking, and digital payment apps.

Qualifications

• Strong communication and relationship-building skills.
• Graduate or postgraduate qualification in Psychology, Social Work, Sociology, Hospitality, or Paramedical fields.
• Experience in sales, business development, relationship management, hospitality, events, or customer experience is preferred.
• Comfortable with field sales, networking, and meeting people in person.
• Strong follow-up skills and a results-oriented approach.
• Warm, patient, compassionate, and trustworthy with strong communication skills.
• Well-groomed, punctual, dependable, and calm under pressure.
• Physically fit and comfortable travelling across Gurgaon, Noida, and Delhi NCR.
• Respects senior's independence and guides rather than takes over.
• A valid driving licence is preferred.

Role Details

• Location: Gurgaon / Noida / Delhi NCR
• Format: Full-time with flexible hours (Weekend availability required)
• Eligibility: Young professionals, Final-year Undergraduates, Master’s, MPhil, and PhD scholars.
• Stipend: ₹25,000-₹40,000 / month + Performance Incentives
• Structured Onboarding & Shadowing provided.
• Travel Allowance is provided on every booking.
• Office & Field Balance: Regular office visits required for collaboration.

This Role Does Not Include

• Personal hygiene, bathing, or toileting assistance.
• Domestic maid work, housekeeping, or cooking.
• This is an intellectual, emotional, and relationship manager level role, not a domestic help or clinical nursing role.

Safety, Support & Work Structure

• Vetted, Dignified Clientele.
• Strict Daytime Timings: Female associates are never required to work night shifts.