Inside Sales Associate

About the Role

Hoora is India’s leading car and bike care company, focused on making vehicle management simple, reliable, and accessible for everyone. This is a full-time, on-site Inside Sales Associate role based in Nagpur.

Key Responsibilities

• Manage inbound and outbound calls.
• Respond to customer inquiries.
• Present Hoora’s services and products clearly and effectively.
• Generate and qualify leads.
• Follow up on app and web-based inquiries.
• Convert prospects into paying customers.
• Maintain ongoing relationships with customers.
• Ensure high customer satisfaction levels.
• Support renewals and upsell opportunities across Hoora’s offerings.
• Work closely with operations and partner teams to ensure accurate information sharing, timely issue resolution, and a smooth customer experience.
• Meet individual and team sales targets.

Requirements & Tech Stack

• Inside Sales activities, including handling inbound/outbound calls and converting qualified leads.
• Lead Generation and Account Management skills.
• Strong Customer Service and Customer Satisfaction focus.
• Clear and confident verbal and written communication skills in English and relevant local languages.
• Comfort using CRM tools, sales tracking systems, and mobile/web applications.
• Proactive, goal-oriented approach with the ability to work in a fast-paced, target-driven environment.

Qualifications

• Prior experience in inside sales, telesales, or customer support, preferably in services or consumer products.
• Minimum educational qualification: higher secondary or graduate degree.
• A business or commerce background is an advantage.