Customer Contact Comms Associate, Voice
Accenture in India
Mumbai Metropolitan Region1–3 yrs2h agovia LinkedIn
About Accenture
Accenture is a global professional services company with leading capabilities in digital, cloud, and security.
About the Role
You will be aligned with our Customer Support vertical and help in managing and resolving customer queries.
Key Responsibilities
- Manage and resolve customer queries.
- Solve routine problems, largely through precedent and referral to general guidelines.
- Interactions will be within your own team and direct supervisor.
- Receive detailed to moderate level of instruction on daily work tasks and detailed instruction on new assignments.
- Make decisions that impact your own work.
- Function as an individual contributor as part of a team with a predetermined, focused scope of work.
- This role may require you to work in rotational shifts.
Requirements & Tech Stack
- Omnichannel - Customer Communications
Qualifications
- Any Graduation
- Candidate who is good in voice process with excellent communication skill is preferred.