Guest Service Associate, Housekeeping

About the Role

This role is with Mercure Hotels at their Chennai Sriperumbudur location.

Key Responsibilities

Operation

• Attend daily briefings and take on daily assigned tasks.
• Understand the difference in guest levels (VIPs) and Room Categories.
• Clean and maintain areas of responsibility according to standards and procedures.
• Replenish guest supplies and ensure that guest requests are promptly attended to.
• Report damage or malfunction in hotel rooms/areas to the Supervisor.
• Maintain equipment in a proper state of cleanliness.
• Maintain a section room report as well as a daily productivity report.
• Report lost and found articles to the housekeeping office immediately.
• Handle guest complaints tactfully, and report incidents or any other irregularities to the Supervisor in a timely manner.
• Report unusual behavior/activities in guest rooms, floors/public areas to the Supervisor.
• Record room status in the allocated section accurately.
• Carry out valet services when required (e.g., delivery of linen, processing laundry orders).

Other Responsibilities

• Be well versed in hotel fire & life safety/emergency procedures.
• Attend all briefings, meetings, and trainings as assigned by management.
• Maintain a high standard of personal appearance and hygiene at all times.
• Perform other reasonable duties assigned by the Management.
• Establish and maintain effective employee working relationships.

Qualifications

Knowledge and Experience

• Primary school education.
• Good oral proficiency in the English language.
• No experience is required; training will be provided.

Competencies

• Strong leadership, interpersonal, and training skills.
• Results and service oriented with an eye for details.
• Ability to multi-task and work well in stressful & high-pressure situations.
• A team player & builder.