Clinic Admissions Associate

About the Role

As a Clinic Admissions Associate (CAA) at Action Behavior Centers (ABC), you will be the first point of contact for families beginning ABA therapy. Your role is to guide them through the admissions process with empathy and care, ensuring they feel supported, informed, and confident. You will work closely with the Operations Manager to manage administrative processes and help families understand how ABC can support their child.

Position Details

• Type: Full-time, permanent, in-center
• Pay: $19.23-$21.63 per hour, based on experience and market
• Performance Bonus: Up to $6,000 per year through monthly and quarterly incentives.

Key Responsibilities

• Handle daily administrative tasks for the center, including document management, scheduling, and data entry.
• Serve as the first point of contact for prospective and current families by answering calls, emails, and inquiries with empathy, accuracy, and professionalism.
• Communicate with referral sources and other external partners.
• Help families understand ABC's services and how the center supports their child.
• Collaborate with the Operations Manager and Clinical Directors to coordinate admissions, onboarding, and marketing.
• Maintain accurate, organized records to support compliance and clear communication across departments.
• Live ABC's Core Values: Caring, Excellence, Team, Learning, and Fun, serving as a culture role model.

Requirements & Tech Stack

• Education: High school diploma or GED.
• Skills:
• Clear written and verbal communication skills.
• Ability to maintain confidentiality and handle sensitive information responsibly.
• Proficiency with Google Workspace (Docs, Sheets, and Drive), and general computer skills.
• Strong organizational skills, attention to detail, and the ability to manage multiple priorities.
• Attitude:
• Positive, professional attitude.
• Caring about supporting autistic children and their families.
• Dependable and able to lead by example.
• Desire to be part of a caring, collaborative culture.

Preferred Qualifications

• Education: Bachelor's degree.
• Experience:
• At least one year of experience in administrative work, customer service, or client relations.
• Experience in an ABA or healthcare setting.
• Experience as a Behavioral Therapist (BT) or familiarity with autistic children.
• Knowledge of behavioral health, medical documentation, or healthcare terminology.

Physical Requirements

• Comfort working in moderate-to-loud environments and interacting with children and families throughout the day.
• Ability to perform all essential functions safely and successfully.