Operation Support Analyst 1

About the Role

The Ops Sup Analyst 1 is an entry-level position responsible for providing operations support services, including record/documentation maintenance, storage & retrieval of records, account maintenance, imaging, and the opening of accounts in coordination with the Operations - Core Team. This role serves as a liaison between operations staff, relationship managers, project managers, custodians, and clients. The objective is to provide day-to-day operations support in alignment with Citi operations support infrastructure and processes.

Key Responsibilities

• Perform business analysis and documentation of current and future state of Client Reports and Advice (client communication letters, notices, and confirms).
• Provide regular status updates for all project participants and create presentations for steering committee updates.
• Work with Legal & Compliance teams to obtain sign-off on all regulatory business requirements.
• Serve as primary liaison between key business stakeholders and technology, recommending business priorities by advising stakeholders on options, risks, costs, prioritizations, and delivery timelines.
• Create and facilitate training sessions, webcast demos, and write User Acceptance Test scripts and business scenarios against specified requirements.
• Create, manage, and maintain project plans and act as the project manager for follow-ups across various departments.
• Work on multiple projects in parallel, focusing on the continued delivery of regulatory client deliverables (legal statements/performance reporting/advice/letters/notices).
• Fulfill client necessities while providing an exceptional client experience.
• Appropriately assess risk when making business decisions, demonstrating consideration for the firm's reputation and safeguarding Citigroup, its clients, and assets by driving compliance with applicable laws, rules, and regulations, adhering to Policy, applying sound ethical judgment, and escalating, managing, and reporting control issues with transparency.
• Independently apply judgment in managing day-to-day responsibilities, including assessing complex situations, resolving issues, and determining appropriate courses of action.
• Be responsible for decisions and outcomes within the area of responsibility, leveraging professional expertise and analytical thinking to address challenges and ensure delivery of work to defined quality and performance expectations.
• Support effective functioning of the business area by ensuring administrative processes are implemented consistently and outputs meet expected standards.
• Operate across varied and evolving situations, responding to operational requirements to ensure continuity, quality, and timely delivery of work.
• Apply domain expertise and advanced analytical capability to deliver outputs aligned with established standards and professional benchmarks.
• Evaluate business requirements by analyzing complex issues, forming well-reasoned views, and recommending practical, implementable solutions.
• Apply structured thinking, analytical rigor, and creativity in approaching work, particularly in situations where standard methodologies may require refinement.
• Exercise sound professional judgment in interpreting requirements and determining appropriate courses of action, taking into account the broader business context and potential implications.

Requirements & Tech Stack

• Microsoft Office
• SQL environments and database queries

Qualifications

• 5+ years of relevant experience in Banking operations.
• Proficient in Microsoft Office.
• General knowledge of client reporting across the industry and competitors.
• Working knowledge of SQL environments and database queries.
• Proven organization and time management skills.
• Demonstrated problem-solving and decision-making skills.
• Consistently demonstrates clear and concise written and verbal communication skills.
• Flexible to work in Rotational Shifts.
• Bachelor’s degree/University degree or equivalent experience.