Infra Tech Support Practitioner
Accenture
Bengaluru0–2 yrs55m agovia Naukri
This job at a glance
- Who can apply
- Freshers and up to 2 years · Bachelor's degree
- Must know
- Help deskOperationsCustomer serviceTroubleshooting
- Work
- On-site in Bengaluru
- Pay
- Not stated by the employer.
- Skill demand
- Troubleshooting60%Operations36%Help desk23%Customer service17%of 99 similar fresher jobs posted in India this week
- Listed
- 13 Nov 2026 · still open
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About the Role
- Explore opportunities to build knowledge and support collaborative efforts while engaging in problem-solving discussions.
- Develop expertise in Service Desk Management.
- Foster a supportive environment for continuous learning and growth.
- Contribute to a dynamic and encouraging workplace.
Key Responsibilities
- Ensure production systems are available and operating according to defined service level agreements.
- Drive incident and outage resolution and maintain clear communication throughout the process.
- Facilitate the restoration of service to the production environment efficiently and effectively.
- Establish disaster recovery procedures to safeguard critical operations.
- Maintain data retention practices in alignment with organizational standards.
Requirements & Tech Stack
- Beginner proficiency in Service Desk Management.
- Beginner proficiency in Service Desk Voice Support.
- Advantageous to have prior experience in relevant related skills.
Qualifications
- Bachelor's Degree in a relevant field of studies.
Bonus Points
- Intermediate proficiency in incident management.
- Beginner proficiency in customer service communication.
- Intermediate proficiency in problem analysis.
- Beginner proficiency in technical troubleshooting.
- Beginner proficiency in documentation and reporting.