Security Specialist

About the Role

Working at Target means helping all families discover the joy of everyday life. Assets Protection (AP) teams function to keep our guests, team and brand secure and lead through crisis events. They protect profitable sales by mitigating shortage risks, preventing, and resolving theft and fraud to ensure product is available for our guest. They also build relationships inside and outside of Target, including store leaders and public safety officials, inclusive of law enforcement.

The Role Of a Target Security Specialist Can Provide You With The Skills And Experience Of:

• Using intelligence-led tactics to keep team members and guests safe and secure
• Crisis response, safety and crowd management; providing support to both guests and team members
• De-escalation as well as experience with physical security controls and culture
• Using Target's video surveillance system
• Timely and accurately documenting cases using case management systems

Key Responsibilities

• Create an Easy, Inspiring and Friendly guest experience by delivering on the following commitments:
• Greet:
• 10ft: be friendly – smile, make eye contact, or wave
• 4ft: greet the guest, smile and initiate a warm, helpful interaction
• Help guests find what they need and/or resolve issues to ensure a smooth, easy shopping experience
• End every guest transaction with a sincere thank you
• Actively support team efforts and assist peers in other areas while maintaining a positive and respectful attitude
• Adjust to business and guest needs to deliver an easy and inspiring guest experience
• Promote a physical security culture for our team members and guests by assessing and maintaining safe and secure standards throughout the store, including exterior property.
• Respond to and accurately document security incidents in a timely manner.
• Appropriately respond to guest issues to provide a safe and secure environment for our team members and guests.
• Leverage de-escalation tactics and resources when responding to security incidents across the store.
• Conduct merchandise theft recoveries and provide theft apprehension support as needed, strictly adhering to AP policies.
• Prevent theft and shortage at the front of store by performing merchandise receipt checks while adhering to AP policies, as well as recognizing and communicating trends.
• Submit appropriate documentation in the case management system for all incidents following AP policy and procedures.
• Understand and appropriately use Target's video surveillance system.
• Demonstrate a culture of ethical conduct, safety and compliance.
• Work in a safe manner at all times; comply with all safety policies, best practices, and training; report hazards and correct where possible.
• All other duties based on business needs.

Requirements & Tech Stack

• Using Target's video surveillance system
• Using case management systems
• Operate handheld scanners, and other technology equipment as directed
• Communicate on multiple frequency devices

Qualifications

• Must be at least 18 years of age or older
• High school diploma or equivalent
• Meet any state or local licensure and/or other legal requirements related to the position
• Welcoming and helpful attitude toward all guests and other team members
• Effective communication skills
• Work both independently and with a team
• Manage workload and prioritize tasks independently
• Capability to remain focused and composed in a fast-paced environment and accomplish multiple tasks within established timeframes
• Climb up and down ladders
• Apprehend subjects in accordance with company policy
• Scan, handle and move merchandise efficiently and safely, including frequently lifting or moving merchandise up to 40 pounds without additional assistance from others
• Flexible work schedule (including nights, weekends, holidays)
• Capable of working in and exposure to varying temperatures, humidity, and other elements
• Ability to remain mobile for the duration of a scheduled shift

You enjoy interacting and helping others - including guests that shop our store and fellow team members you work with.

You thrive in a fast-moving, highly active and physically demanding role, where teamwork, flexibility, and creative problem solving are key to success.

You are open to working a flexible work schedule with varying hours, days or shifts.