Relationship Banker, Gainesville area

About the Role

At Bank of America, we aim to help make financial lives better through the power of every connection. We foster an inclusive workplace where every teammate has the opportunity to succeed and contribute to our shared success. This role is in-office, supporting collaboration and career development.

Key Responsibilities

• Engage clients in the lobby to educate and assist with conducting transactions through self-service resources (mobile banking, online banking, ATM).
• Accurately and efficiently process cash transactions for clients.
• Conduct in-depth conversations with clients to understand their financial and life priorities.
• Connect clients to solutions that meet their financial goals.
• Execute the bank's risk culture and strive for operational excellence.
• Build relationships with clients to meet financial needs.
• Follow established processes and guidelines, adhering to all applicable laws and regulations.
• Grow business knowledge and network by partnering with experts in small business, lending, and investments.
• Manage financial center traffic, appointments, and outbound calls effectively.
• Drive the client experience.
• Manage cash responsibilities.

Requirements & Tech Stack

• Enthusiastic, highly motivated self-starter with a strong work ethic and focus on results.
• Collaborative and able to build and nurture strong relationships.
• Passionate, committed, and driven to improve clients’ financial lives.
• Confident in identifying solutions for clients based on their needs.
• Communicates effectively and confidently, comfortable engaging all clients.
• Ability to learn and adapt to new information and technology platforms.
• Confident in educating clients on self-service banking transactions (ATM, online banking, mobile banking).
• Applies strong critical thinking and problem-solving skills.
• Manages time and capacity efficiently.
• Focused on results while acting in the best interest of the client.
• Must be able to work weekends and/or extended hours, potentially at various financial center locations within a reasonable distance.
• High School Diploma / GED / Secondary School or equivalent.

Desired Qualifications

• Experience in financial services and knowledge of financial services industry, products, and solutions.
• One year of demonstrated successful sales experience in a salary plus incentive environment with individual sales goals.
• Six months of cash handling experience.
• Bachelor's Degree or business-relevant Associate’s Degree (e.g., business management, business administration, finance).

Skills

• Adaptability
• Business Acumen
• Customer and Client Focus
• Oral Communications
• Problem Solving
• Account Management
• Client Experience Branding
• Client Management
• Client Solutions Advisory
• Relationship Building
• Business Development
• Pipeline Management
• Prospecting
• Referral Identification
• Referral Management