Associate

About the Role

The Associate role at Wipro Health Care is a full-time, on-site position based in Navi Mumbai. The role supports daily operations, including handling customer inquiries, maintaining accurate records, and coordinating with internal teams to ensure timely resolution of service requests.

Key Responsibilities

• Support daily operations.
• Handle customer inquiries.
• Maintain accurate records.
• Coordinate with internal teams for service request resolution.
• Perform data entry.
• Manage documentation.
• Generate basic reports.
• Adhere to company policies and procedures.
• Interact directly with customers or internal stakeholders.
• Follow established workflows.
• Meet productivity and quality targets.
• Contribute to a positive, collaborative workplace.

Requirements & Tech Stack

• MS Office
• Email
• Spreadsheets
• Willingness to learn internal systems.

Qualifications

• Ability to manage day-to-day operational tasks, including documentation, data entry, and basic reporting.
• Strong customer service orientation, with skills in communication, active listening, and problem-solving.
• Comfort working in a structured, process-driven environment and following standard operating procedures.
• Proficiency with basic computer applications.
• Attention to detail, reliability, and the ability to manage time effectively.
• Ability to work on-site in Navi Mumbai.
• Ability to collaborate with diverse teams.
• Diploma or Bachelor’s degree in any discipline is preferred.
• Prior experience in healthcare or consumer services is an advantage.