Services Support Associate II, FPnA+Reporting

About the Role

This role is part of the Reporting & Analysis (“R&A”) team within GFS, which supports member firm clients with management reporting and analysis. The R&A team consists of experts in analytics, finance, and reporting, aligning reporting with strategic priorities and driving the future of management reporting for firm leadership. This management role on the Operations team coordinates across teams, managing shared services and processes, and driving end-to-end solutions and analysis for clients and leaders.

Key Responsibilities

• Data Preparation and Reporting:
• Prepare daily, weekly, and periodic reports and dashboards to meet internal client business needs.
• Extract data from different sources for various reporting and analysis purposes.
• Provide internal clients with timely and accurate ad-hoc reports and analysis.
• Maintain deliverable documentation and drive continuous improvement.
• Service Delivery and Project Management:
• Provide exceptional client service with urgency, practicality, accountability, and integrity.
• Maintain quality and accuracy standards for all assigned work.
• Keep up to date with current business models and processes of the organization.
• Continually look for ways to improve reporting processes and enhance overall client experience.
• Complete other assigned duties.
• People and Relationship Management:
• Successfully manage client relations and develop trust-based relationships with internal clients.
• Identify learning opportunities and participate in training.
• Support a collaborative and innovative culture.

Requirements & Tech Stack

• Technology:
• Knowledge of MS Excel, proficient preferred.
• Proficient level of expertise in MS PowerPoint, with skills to create executive level presentations preferred.
• Ability to effectively use other commonly used software, such as MS Word and MS Outlook.
• Knowledge of financial systems (HANA/AO, SAP) and ServiceNow is helpful.
• Shift Timings: 2:00 PM - 11:00 PM
• Work Location: Hyderabad

Qualifications

• Education: Bachelor’s degree in Finance or related subject.
• Experience: 1 – 3 years of experience in business planning and analysis/operations, preferably in an MNC or global organization.
• Skills:
• Demonstrated problem-solving skills.
• Ability to research and analyze data from internal and external sources.
• Good understanding of financial and reporting concepts and operations metrics/key performance indicators (KPIs) used by professional services firms.
• Strong communication skills with proficiency in English (including reading, writing, and verbal communication), with the ability to clearly articulate ideas and present concepts convincingly to a wide range of audiences.
• Effective problem-solving skills.
• Self-motivated, with strong time management skills and the ability to prioritize and execute tasks efficiently without continual supervision.
• Ability to work within a virtual team in a dynamic, cross-functional environment.