II Voice Process, Gurgaon
THE Career Artist
Noida, Gurugram, Delhi / NCR0–4 yrs5m agovia Naukri
Posted 14 Nov 2026, 17:38 IST
This job at a glance
- Who can apply
- Freshers and up to 4 years · Any graduate
- Must know
- Customer serviceOperationsOnboarding
- Work
- On-site in Noida
- Pay
- ₹2.5–5.5 LPA
- Skill demand
- Customer service41%Operations8%Onboarding1%of 100 similar fresher jobs posted in India this week
- Listed
- 14 Nov 2026 · still open
Sign in free to see which of these skills your resume already shows.
Job Title: Hiring For Freshers || Experience II Voice Process || Gurgaon
Location: Gurgaon, Haryana
Work Mode: Work from Office (WFO)
About the Role
Hiring enthusiastic and customer-focused individuals for an International Voice Process in Gurgaon. The role involves handling inbound and blended customer interactions, resolving queries, and delivering a high-quality customer experience to international clients.
Key Responsibilities
- Handle inbound calls from international customers.
- Address customer queries professionally and accurately.
- Ensure First Call Resolution (FCR) and customer satisfaction.
- Maintain call quality and meet defined performance metrics.
- Follow company policies, process guidelines, and data security standards.
Requirements & Tech Stack
- Excellent verbal and written English communication.
- Strong listening and interpersonal skills.
- Basic computer knowledge and good typing speed.
- Flexibility to work in rotational and night shifts.
- Work Mode: Work from Office (WFO).
- Process: International Voice (Inbound / Blended).
- Shift: Rotational / Night Shifts.
- Weekly Off: 2 Rotational Offs.
Qualifications
- Educational Qualification: Undergraduate or Graduate (Any Stream).
- Freshers are eligible.
- Experienced candidates must have a minimum of 1 year of customer service experience.
Salary Package
- Freshers: ₹17,000 - ₹30,000 (Based on assessment scores)
- Experienced: ₹23,000 - ₹38,000 (Based on assessment scores)
Salary will be determined based on assessment scores and experience.
Perks & Benefits
- Attractive incentives and performance bonuses.
- Career growth opportunities.
- Paid training and skill development.
- Friendly work environment.
- Exposure to international customer operations.
Hiring Process
- Virtual interview invitation shared via Email.
- Interview and assessment.
- Documentation and onboarding for selected candidates.