Client Delivery Specialist

About the Role

The Client Delivery Specialist is primarily responsible for supporting the management of delivery of products on a contract from inception to completion to ensure complete customer satisfaction. This includes the day-to-day responsibility of coordinating the reconfirmation of what the customer purchased, capturing customer soft goals to communicate to all post-sales teams, collection/receipt of online media deliverables, and handling all post-sale changes.

Key Responsibilities

• Coordinate the receipt of online creative materials from Agencies and/or Advertisers to ensure creative deadlines are met for all media campaigns.
• Build relationships with Advertisers to provide support and to fulfill campaigns, helping to build a loyal customer base.
• Communicate with the Sales, CSM, and Product Ops teams about campaign status, performance, and execution.
• Provide excellent Customer Service by responding to internal and external customer inquiries over the telephone and through email.
• Provide order status and performance updates to Sales Reps.
• Ensure proper revenue forecasting and recognition on a weekly basis.
• Set up auto-reporting and ownership of any manual client reporting deliveries.
• Process Campaign Changes, including working with sales and clients to set proper expectations around impact and timing.
• Secure any necessary proof of delivery and process month-end close tasks.

Requirements & Tech Stack

• Candidates must be logical thinkers with good communication skills.
• Must be able to multi-task and work under pressure.
• This individual needs to be a team player, detail-oriented, and comfortable working in a fast-paced environment.
• Computer Application literate.
• Accurate data entry skills.
• Problem-solving ability.
• Ability to work independently.

Qualifications

• B.A. or B.S. degree required.
• Excellent oral and written communication skills.
• Strong organizational skills.
• Extremely reliable - team player.
• Professional phone skills.
• Must have the ability to handle multiple deadlines, phone calls, and projects.
• Must be a fast thinker and able to make decisions quickly.
• Proven sales and client management abilities, preferably to the advertising and agency marketplace.
• Experience working as a Customer Service Representative or Sales Administrator is a plus, but not a must.