Systems Analyst, Enterprise Applications

About the Role

The Systems Analyst, Enterprise Applications supports the planning, governance, implementation, integration, and continuous improvement of Brookings' enterprise technology ecosystem. This role serves as a bridge between business stakeholders and technology teams, translating business needs into scalable, secure, and practical technology-enabled solutions. The position contributes across a broad portfolio of enterprise applications, including enterprise architecture initiatives, roadmap execution, integration and automation, data and analytics, governance processes, solution analysis, and technology modernization. The successful candidate operates as a hands-on individual contributor, performing development work directly.

Key Responsibilities

Technical Delivery (45%)

• Design, build, configure, and maintain integrations between Brookings enterprise systems, using APIs, middleware/integration platforms, and scripting.
• Support troubleshooting and resolution of integration errors, data-sync issues, and automation failures.
• Evaluate and document API endpoints, data mappings, and error-handling logic.
• Partner with internal teams, vendors, and implementation partners on configuration, development, testing, data conversion, and deployment of integration and automation solutions.
• Build reporting, dashboards, and automation workflows.
• Perform system configuration, quality assurance, regression testing, and user acceptance testing.
• Research and pilot emerging integration patterns, automation tools, and AI-enabled capabilities.

Enterprise Systems Analysis & Solution Design (25%)

• Partner with business and technology stakeholders to understand business challenges, requirements, pain points, and opportunities for improvement.
• Support requirements-gathering sessions, workshops, interviews, and discovery activities.
• Analyze business processes and identify opportunities for system optimization, automation, integration, and modernization.
• Contribute to the evaluation of alternative technology solutions.
• Create process flows, user stories, systems documentation, data flow diagrams, and solution proposals.
• Assist in technology assessments, software evaluations, and platform-selection initiatives.
• Develop a strong understanding of Brookings’ enterprise application landscape and inter-system relationships.

Governance, Roadmap & Project Support (20%)

• Support governance processes for enterprise applications, including change management, intake management, prioritization, and decision documentation.
• Assist in maintaining enterprise application inventories, roadmaps, project backlogs, decision logs, architecture artifacts, and implementation plans.
• Coordinate activities related to change review boards, governance committees, roadmap planning sessions, and cross-functional technology discussions.
• Track project status, risks, dependencies, decisions, and action items.
• Help ensure proposed system changes are evaluated for downstream impact.
• Maintain documentation, standards, knowledge repositories, and templates.

Continuous Improvement & Professional Development (10%)

• Stay current with enterprise technology trends, SaaS platforms, ERP and CRM systems, integration technologies, automation tools, analytics, and AI solutions.
• Develop expertise across Brookings’ core enterprise systems.
• Participate in mentorship, training, and professional development opportunities.
• Contribute to a culture of documentation, collaboration, and continuous improvement.

Requirements & Tech Stack

Required Knowledge/Skills Requirements

• Curiosity and motivation to grow from hands-on technical delivery into broader enterprise systems analysis.
• Coding experience.
• Understanding of APIs (REST and/or SOAP) and common data formats (JSON, XML).
• Strong troubleshooting instincts and comfort digging into system logs, error messages, and data discrepancies.
• Clear written communication for technical documentation, aimed at both technical and non-technical audiences.

Preferred

• Some hands-on exposure to integration/middleware tools (e.g., MuleSoft, Boomi, Workato, or similar).
• Entry-level technical experience with a modern enterprise system such as Workday, Oracle Cloud, SalesForce, or similar.

Qualifications

• Bachelor's in information systems, Computer Science, or related field, or equivalent experience.
• 0-5 years of experience in IT implementation, software consulting, software development, or integration — or an equivalent combination of education, internships, certifications, or hands-on technical experience.
• Must demonstrate strong technical aptitude either via experience, or live demos of a work product.