IT Software Manager

About the Role

Procter & Gamble (P&G) is seeking a Software Manager to support a portfolio of consumer engagement and business services, including Messaging, Chat, and Salesforce integrations. The role involves leading application and service demand, roadmap alignment, delivery planning, supplier performance, engineering governance, architecture compliance, operational outcomes, and capability development. This position also includes strong digital product ownership, shaping product strategy, prioritizing backlogs, translating needs into requirements, and using data to guide decisions. The Software Manager will partner across business, operations, engineering, architecture, security, and external providers to deliver measurable, reliable, secure, and cost-effective outcomes.

Key Responsibilities

• Ownership:
• Translate customer and business needs into clear product requirements, user stories, personas, journeys, flows, and testable acceptance criteria.
• Shape product strategy and roadmaps, translating the vision into sequenced priorities, governance, and measurable outcomes.
• Own and prioritize the backlog across enhancements, defects, technical debt, and operational improvements based on customer value, business impact, risk, urgency, effort, and strategic alignment.
• Guide delivery teams on what should be built, clarify outcomes, and maintain traceability from business need through delivery.
• Leadership & Collaboration:
• Build alignment across business, operations, technology, architecture, vendors, and leadership teams.
• Communicate priorities, risks, dependencies, tradeoffs, decisions, and delivery status in clear business language.
• Translate effectively between technical and non-technical stakeholders and influence decisions without direct authority.
• Software Delivery & Engineering Management:
• Lead software development teams through backlog refinement, estimation, sprint planning, design and code reviews, demonstrations, retrospectives, and other Agile or waterfall delivery activities as appropriate.
• Coordinate testing, User Acceptance Testing, release and deployment readiness, business adoption, and implementation activities.
• Partner with engineers and architects to make practical technical decisions, manage technical debt, and improve development practices.
• Ensure architecture, security, IT risk, operational readiness, continuity, and application lifecycle governance requirements are understood, planned, and applied throughout delivery and operation.
• Manage third-party delivery by monitoring supplier performance, commercial commitments, delivery quality, service levels, risks, and technical dependencies.
• Explain technical opportunities, constraints, dependencies, and investment trade-offs in clear business language so service owners can make informed decisions.
• Consumer Experience & Transformation:
• Identify opportunities to simplify, standardize, automate, and improve consumer and operational experiences.
• Advance scalable, business-aligned digital solutions that strengthen GCR’s consumer experience capabilities.
• Ensure product decisions account for maintainability, supportability, scalability, and evolving business and consumer needs.

Requirements & Tech Stack

• Practical working knowledge of software development lifecycles, Agile and waterfall delivery, APIs, integrations, data flows, cloud technologies, testing practices, DevOps, and solution architecture.
• Experience working with internal and third-party teams, including supplier delivery, service commitments, dependencies, and issue resolution.
• Experience with Salesforce and Jira, including backlog management, software delivery coordination, release planning, and operational support.
• Familiarity with Azure-based technologies, integrations, Microsoft Copilot, or other AI-enabled productivity tools.
• Awareness of data analytics, enterprise IT architecture, IT risk management, and IT operations processes, with the ability to apply guidance from subject-matter experts.

Qualifications

• BS in Computer Science, Software Engineering, Information Systems/Technology, or a related field.
• Prior experience in software engineering, application management, technical product management, or a similar role.
• Experience leading software delivery, product ownership, application management, business analysis, or a comparable cross-functional technology role.
• Demonstrated ability to lead cross-functional teams, establish priorities, address delivery obstacles, and hold internal and external partners accountable for outcomes.
• Strong written, verbal, and presentation skills, with the ability to translate technical concepts into business language and align stakeholders across functions, organizations, and regions.
• Product Owner, Agile, Scrum, cloud, DevOps, IT service management, or equivalent professional certification.