Customer Support Executive

About the Role

BeatBox Fitness is looking for energetic, customer-focused, and well-spoken Customer Service Representatives to join our teams in Bengaluru and Hyderabad. The candidate will be responsible for handling customer enquiries, following up with leads, booking trials, supporting members, managing calls and WhatsApp communication, updating CRM records, and ensuring a positive customer experience from the first enquiry through membership conversion and ongoing support.

Key Responsibilities

• Handle incoming customer enquiries through phone calls, WhatsApp, social media, walk-ins, and website/campaign leads.
• Explain BeatBox Fitness memberships, classes, services, pricing, and available offers.
• Understand customer fitness requirements and guide them toward suitable membership options.
• Follow up with new and existing leads consistently.
• Book trial sessions and ensure customers attend their scheduled trials.
• Follow up with customers who cancel or repeatedly reschedule their trials.
• Contact no-shows and reschedule trials when appropriate.
• Convert enquiries and trial customers into memberships.
• Maintain regular follow-ups with interested prospects until closure.
• Handle existing member enquiries professionally, assisting with class bookings, membership queries, renewals, freezes, schedule questions, and general studio support.
• Update all customer interactions, calls, follow-ups, trial bookings, and lead statuses accurately in the CRM.
• Maintain temporary lead trackers or sheets when required and ensure all information is subsequently updated in the CRM.
• Ensure no leads are missed or left without proper follow-up.
• Coordinate with Sales, Front Desk, Trainers, and Studio Management.
• Support membership renewal and retention activities.
• Follow up on pending payments when required.
• Handle customer complaints professionally and coordinate quick resolution.
• Maintain daily lead, call, trial, attendance, conversion, and follow-up reports.
• Support studio events, promotional campaigns, and member-engagement activities.
• Deliver a professional and welcoming experience to every customer and member.

Requirements & Tech Stack

• Basic knowledge of CRM systems, MS Excel, email, and WhatsApp Business.

Qualifications

• Strong verbal and written communication skills.
• Good spoken English.
• Knowledge of local languages will be an advantage.
• Excellent customer-handling and interpersonal skills.
• Confident communication over calls and WhatsApp.
• Strong follow-up and convincing skills.
• Basic sales and lead-conversion ability.
• Good listening and problem-solving skills.
• Ability to handle customer concerns calmly and professionally.
• Ability to maintain accurate lead and customer records.
• Good organizational and multitasking skills.
• Comfortable working in a target-driven fitness environment.
• Presentable, energetic, positive, and customer-friendly personality.

Job Locations

• Bengaluru – Electronic City
• Hyderabad – Kokapet

Employment Type

• Full-Time

Work Mode

• Onsite